Ramy Kamel
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Reliable front desk agent well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level front desk position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Drury Plaza Hotel
05.2021 - 01.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered customer telephone calls promptly and appropriately handled needs.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Stored guest valuables in safe and individual boxes for security.
- Prepared reports on guest satisfaction levels and other metrics.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Warehouse Assistant
Geodis
02.2019 - 03.2020
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
Education
High School Diploma -
Central Dauphin East Senior High School
Harrisburg, PA05.2018
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Guest Relations
- Oral and written communications
- Hospitality service expertise
- Guest accommodations
- Listening Skills
- Reservation Systems
- Administrative Skills
- Microsoft Office
- Front Desk Management
- Front Office Support
- Housekeeping
- Administrative Support
- Records Management
- Staff Supervision
- Data Gathering
- Reservation Management
- Supply and Materials Oversight
- Nightly Audits
- Team Supervision
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Front Desk Agent
Drury Plaza Hotel
05.2021 - 01.2023
Warehouse Assistant
Geodis
02.2019 - 03.2020
High School Diploma -
Central Dauphin East Senior High School
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