Ramya Daniels
Pensacola,FL
Summary
Dynamic Customer Service Team Lead at Publix with a proven track record in enhancing customer satisfaction and resolving complex issues. Skilled in policy enforcement and fostering strong customer relations, I excel in coaching teams and driving continuous improvement initiatives, ensuring exceptional service delivery and long-term loyalty.
I’ve been loyal to Publix for over 10 years.
A Very goal oriented and driven person
Overview
11
11
years of professional experience
Work History
Customer Service Team Lead
Publix
08.2014 - Current
- Assisted representatives in handling complex customer situations, offering strategies for successful de-escalation.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
Education
Criminal Justice - Criminal Justice
Skills
- Customer satisfaction
- Policy enforcement
- Professional telephone demeanor
- Customer relations
- Patience and empathy
- Time management skills
- Work ethic and integrity
- Customer assistance
- Customer service
Timeline
Customer Service Team Lead - Publix
08.2014 - Current
Pensacola State College - Criminal Justice, Criminal Justice
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