Ramya Kirshnamurthy
Plano,TX
Summary
Seasoned HR Operations Leader from Standard Chartered Bank with a track record of enhancing workflow efficiency and adept in cross-functional collaboration. Excelled in elevating team productivity through effective task delegation and robust quality assurance protocols. Skilled in technical proficiency and fostering customer relationships. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
10
10
years of professional experience
Work History
Associate Manager (SME)-GPS HR Operations
Standard Chartered Bank
05.2023 - 05.2023
- Employee life cycle update in PeopleSoft (9.2 version) Portal, Success factor “SF” poral, Service Now, Robotic Automation tool (RPA)
- Played a key role in ensuring the success of GCNA and Eupore and America team.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
- Conducted regular performance reviews to track progress and provide feedback on job performance
- Managed a team of 6 associates, developing and implementing strategies to increase productivity and efficiency
- Analyzed data to identify areas for improvement in operations and customer service
- Motivated associates through recognition programs that rewarded exceptional work ethic
- Resolved conflicts between employees using effective communication techniques and problem-solving methods
- Established protocols for handling customer inquiries and complaints in a timely manner
- Enforced safety standards throughout the workplace, reducing liability risks for the Team
- Coordinated projects across multiple teams
- Implemented new technologies that increased overall workflow efficiency
- Collaborated with other departments to develop initiatives that improved operational processes
- Identified operational process inefficiencies to recommend necessary improvements.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
- Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Managed employee disputes by employing conflict resolution techniques.
- Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
- Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
HR Operations Specialist
Standard Chartered Bank
04.2018 - 03.2022
- Ensured accurate maintenance of payroll records by verifying timesheets and leave requests
- Conducted periodic audits of HR data to ensure accuracy and completeness
- Collaborated with other departments to resolve employee inquiries or complaints regarding HR policies or procedures
- Participated in the development of strategies to improve overall efficiency of HR operations
- Organized special projects related to HR operations initiatives such as workforce planning or succession planning
- Assisted with new hire onboarding activities such as orientation, benefits enrollment, background checks
- Scheduled and conducted new employee orientations.
- Incorporated employee feedback to improve processes and strategize long-term business plans.
- Enhanced organizational culture by promoting diversity and inclusion initiatives.
- Streamlined HR operations by implementing efficient processes and procedures.
- Partnered with department managers to identify skills gaps within their teams, driving targeted training opportunities that addressed these deficiencies.
HR Operations Executive
Standard Chartered Bank
05.2015 - 03.2018
- Managed payroll processing for all employees in multiple locations
- Managed employment records and personnel data
- Generated reports and documents related to HR activities
- Maintained records and compiled statistical reports concerning personnel-related data such as hires, transfers, performance
- Administered compensation, benefits, and performance management systems and safety and recreation programs.
- Improved onboarding process for new hires, ensuring a smooth transition into the company.
- Established key partnerships across departments to ensure seamless integration of HR operations into overarching business objectives.
- Streamlined HR processes by implementing new tools and software, improving overall efficiency.
- Implemented time-tracking systems that increased productivity levels among staff members without sacrificing work-life balance measures in place.
- Developed training programs to enhance employee skills and support career progression within the company.
- Handled employee relations matters professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Managed benefits administration, including health insurance enrollment and retirement plan options.
- Devised hiring and recruitment policies for 100k employees company.
- Managed complex employee relations issues, conducting thorough investigations to ensure fair resolutions for all parties involved.
- Implemented performance management system to align individual goals with company objectives, fostering a culture of continuous improvement.
- Supported organizational growth through strategic workforce planning, identifying staffing needs and skill gaps to facilitate hiring decisions.
- Managed payroll processing for hundreds of employees, ensuring timely payment while adhering to strict budgetary guidelines.
HR Executive
Reliance Life Insurance Company (Contract Role)
06.2013 - 04.2015
- Prepared reports on various aspects of Human Resources functions such as turnover rates, absenteeism levels
- Conducted exit interviews to identify areas of improvement in recruitment processes
- Monitored attendance records regularly to ensure compliance with organizational policies
- Assisted with the development of HR policies and procedures, including benefits administration, performance management, compensation planning and recruitment
- Collaborated with hiring managers to understand job requirements and develop effective sourcing plans
- Searched for matching potential candidates for current openings by using advertisements and scouring job boards
- Conducted first round of telephonic interviews for candidates to schedule interviews
- Completed background checks on applicants to identify potential red flags
- Administered employee benefit plans
- Scheduled and conducted new employee orientations.
- Managed employee recognition programs, celebrating individual and team accomplishments to encourage continued excellence in performance.
- Managed complex employee relations issues, conducting investigations and resolving conflicts fairly and efficiently.
- Streamlined HR processes by implementing efficient workflows and reducing paperwork.
- Stimulated employee engagement, loyalty, and commitment to values and culture of company, resulting in 90% retention rate increase.
- Led and directed work of 50 HR team members and handled hiring, training and termination.
- Launched internal skills and leadership training program via electronic learning management system, gaining 50 new trainees within first quarter of deployment.
Education
Master in Social work-HR -
Madras School of Social Work
12.2013
Bachelor of Commerce -
Stella Maris College
12.2011
Skills
- Operations Management, HR policies and procedures
Compensation and benefits, Recruitment and hiring, Background Checks, Onboarding and Orientation, Employee evaluations, Talent Acquisition - HR processes, Retention Strategies, Employment law compliance and HR software proficiency
- Diversity and Inclusion, Payroll, Payroll Oversight
Performance Management, Organizational Development and Training programs - Recruitment Strategies, Succession Planning
- Staff Management, Strategic Planning, Negotiation
- Employment law, Company policies, Labor Relations, HR legal compliance, HR analytics
- Health benefits, Benefits Administration
Workers' compensation, Salary administration, Compensation management, Compensation Structuring - Leadership Development, Human Resources Operations
- Records Management and case Management
- Task Delegation, Customer Relations, Product and service knowledge
- Performance Assessment and Position management
- Cross-functional Collaboration,
- Quality Assurance, Team Leadership, Technical Proficiency
- Customer Relationship Management, Task Delegation, Teamwork and Collaboration, Managing Operations and Efficiency
- Human Resource Information Systems (HRIS), People Soft (92Version), SAP - Success factor "SF", Service Now, Robotic Process Automation (RPA), Pega, HRMS, Darwinbox
- Payroll Administration, Workforce Planning
- Leadership Development, Training and mentoring
- Human Resources Operations
Timeline
Associate Manager (SME)-GPS HR Operations
Standard Chartered Bank
05.2023 - 05.2023
HR Operations Specialist
Standard Chartered Bank
04.2018 - 03.2022
HR Operations Executive
Standard Chartered Bank
05.2015 - 03.2018
HR Executive
Reliance Life Insurance Company (Contract Role)
06.2013 - 04.2015
Master in Social work-HR -
Madras School of Social Work
Bachelor of Commerce -
Stella Maris College
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