Ramya M S
Lexington,SC
Summary
Program management professional with history of driving projects to successful completion. Known for fostering team collaboration and delivering results in dynamic environments. Demonstrating strong interpersonal skills and critical thinking. Proven expertise in risk management and resource allocation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Manager
Connecting Dream Foundation
06.2022 - 05.2023
- Led cross-functional teams to define project scopes and timelines.
- Facilitated stakeholder meetings to align project objectives and expectations.
- Managed project budgets, ensuring resource allocation met operational needs.
- Developed comprehensive project plans utilizing Agile methodologies for workflow efficiency.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Interviewed 100+ individuals for diversity and employment programs.
- Supported 30-40 youth leaders in executing career and social development projects.
- Managed Canva visuals, quarterly and annual reports, social media posts.
- Facilitated national level virtual meetings.
Emotional Intelligence Teacher
Pepkidz
10.2021 - 02.2022
- Developed engaging lesson plans to enhance student learning and foster curiosity.
- Conducted virtual Emotional Intelligence sessions for students across India, engaging with diverse age groups.
- Facilitated discussions on emotional well-being, self awareness, and empathy, fostering open dialogue and peer connection.
- individually connected with students to assess emotional health and provide supportive guidance.
- Created a safe and inclusive environment that encouraged students to express their feelings.
Service Engineer
Microland
01.2018 - 04.2019
- Collaborated with cross-functional teams to enhance service delivery processes.
- Conducted routine maintenance checks to ensure optimal system performance.
- Documented technical procedures and customer interactions for knowledge sharing.
- Implemented feedback mechanisms to improve customer service experiences.
- Managed and tracked support issues using Smart Ticket system and prioritized ticket based on urgency and impact, escalating critical issues to appropriate team.
Teacher
Shardha School
05.2017 - 12.2017
- Assisted in classroom management to foster a positive learning environment.
- Collaborated with colleagues to implement innovative teaching strategies.
- Supported individual student needs through tailored instruction and feedback.
Education
Bachelor of Science - Telecommunicatiom
APS College of Engineering
Bnaglore03-2017
Skills
- MS office applications
- Training and development
- Critical thinking
- Interpersonal skills
- Flexible and adaptable
- Stakeholder communications
- Budgeting and resource management
- Scheduling and planning
- Community outreach
- Agile projects
- Onsite customer support
- Google workspace
Certification
- Basics of Program management
- Scrum master
- Introduction to SAfe
- Foundations to Agile and Scrum
Languages
English
Professional Working
Timeline
Program Manager
Connecting Dream Foundation
06.2022 - 05.2023
Emotional Intelligence Teacher
Pepkidz
10.2021 - 02.2022
Service Engineer
Microland
01.2018 - 04.2019
Teacher
Shardha School
05.2017 - 12.2017
Bachelor of Science - Telecommunicatiom
APS College of Engineering
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