Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Section name
Generic

Ramya Prakash

Bloomington,USA

Summary

Experienced Software QA professional with 9+ years in the IT industry as Software Quality Analyst and successfully implemented/tested critical and milestone projects within the timeline and budgetary targets. As a multi-faceted professional, I have healthcare domain business knowledge and strong IT background that helped me drive significant changes in large organizations. My experience with various phases of SDLC helped me to provide strategic direction during the implementation stages. My extensive experience in project health check and reporting, problem resolution and collaboration with key stakeholders to ensure the project goals are met. I have great ability to bridge the customer goals and technology to provide productive solutions. I have broad experience in managing projects, and employing different methodologies (waterfall, Agile and Dev Ops).

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sr QA Analyst

Dunkin Donuts
06.2020 - Current
  • Project Summary: Currently only Dunkin Donuts stores can take mobile orders. The new feature set provided will allow Licensee stores to take mobile orders as well. Also, the stores will have IoT devices (SPC devices) installed and smart routing of orders from POS to IoT devices within the stores and the orders from 3rd party will provide Dunkin Donuts a technical edge compared to other competitors. Also, Implementation Involving validation of POS orders and cash/card payments.
  • Involved in creating and maintaining the master test plan
  • Worked with leadership to determine testing strategies and standards
  • Involved in creating, maintaining, and executing complex test cases for products and/or internal applications
  • Established test priorities and coordinated test activities ensuring deadlines and objectives are met
  • Created and maintaining the database of known test defects
  • Involved in writing user acceptance test scripts
  • Executed tests to isolate software problems
  • Created clear and detailed defect reports
  • Verified and closed issues reported as fixed
  • Working in Agile Scrum environment attending daily scrum meetings, Sprint planning sessions and other meeting related to scrum
  • Troubleshoot errors/issues/bugs by collecting logs using various tools
  • Tested multiple versions of application in Azure cloud environment
  • Used JIRA for Project management. Maintaining stories in JIRA and creating and assigning testing sub tasks to QA team
  • Testing functionalities in UI, SOAP and REST Web Services (API) and DB validations and log verifications in Splunk for trouble shooting
  • Experience in API testing and highlight the types of APIs you have tested, such as RESTful APIs, SOAP APIs, or GraphQL APIs
  • Experience in understanding and analyzing API documentation, including endpoints, request/response formats, authentication mechanisms, and available methods.
  • Experience in manually constructing and sending API requests using tools like Postman, or SOAPUI, and validating the responses against expected results.
  • Worked effectively in a multi-tasking and highly dynamic environment
  • Managed the test activities throughout all test phases including but not limited to integration, system, regression and user acceptance testing.
  • Organized and managed multiple (sometimes competing) tasks, priorities, and deadlines across departmental teams
  • Worked with software quality assurance management to evaluate the performance of the software quality assurance effort on projects, production support, and releases
  • Worked with information technology and business teams to properly set project and release scope, to help ensure meaningful requirements are gathered from business, identify testing requirements, and to isolate where problems might likely occur on a given project and release.

QA Analyst

Apple
08.2018 - 05.2020
  • Project Summary: Completed 2 projects named Merlin Manager and WFM and currently working on TAP project that is Time Away enhancement project that will take care of Apple employee’s time away and time management. This project takes care of entire life cycle of leave management from submitting a leave till any interface to payroll. This project involved testing for 96 business groups and 2500+ leave types to validate in UAT. This project involves testing E2E from time away creation to payroll and SAP validation.
  • Reviewing Functional Specification document
  • Creating UAT Test Plan, Test Scenarios and Test Cases for the project
  • Involved in data migration planning and UAT support for migrating existing leave types and their related information to the new system.
  • Preparing UAT estimations and identifying risks and come up with mitigation plan and execute them
  • Participating in the FSD review meeting and involving in brain storming sessions with BAs to arrive at a solution for complex requirements
  • Driving the offshore team for deliverables and milestones. Tracking the offshore daily progress and ensure the deliverables are on track
  • Representing the QA team in the core team meeting and proving updates to the core team
  • Maintaining and executing test cases in Radar tool and creating defects in radar
  • Conducting defect triage meeting and assigning defects to development and other teams for trouble shooting and fixing
  • The responsive web application for leave management is tested in multiple browsers and operating systems in both Desktop and mobile and tablet devices
  • Experience in designing and execute comprehensive API test cases, covering various scenarios such as positive/negative testing, boundary testing, data validation, and error handling.
  • Performed component testing in onsite including using SOAPUI Pro tool to test the various web services (API) including IA, External Services, Product Rules, Transaction Management System and Report Ordering.
  • Involved in web services using SOAP UI (APITesting).
  • The responsive web application for leave management is tested in multiple browsers and operating systems in both Desktop, mobile and tablet devices
  • Used SeeTest Manual Tool to simulate different configurations of iPhone, iPad and tablets for testing
  • Tested cross browser compatibility using browser stack for various browsers and devices
  • Tested mobile and tablet applications for content with Assistive Technology (AT)
  • Tested iOS 9.2.x OS for mobiles and tablets
  • Tested mobile and tablet applications for landscape and portrait compatibility
  • Tested leave management system in both native application and responsive web in mobile browsers
  • Tested tablets for Bluetooth wireless keyboard compatibility
  • Tested native leave management mobile application for Talkback functionality
  • Tested iPad, iPhone mobile and tablet devices for inbuilt document scanner functionality

QA Analyst

Verizon
01.2016 - 07.2018
  • Project Summary: Verizon has the strong presence in mobile applications and in today’s world they are expanding to the world of machine-to-machine communications (IoT), where machines can communicate with each other making today’s modern world a better place. As an emerging market by itself, Verizon is aware and committed to research and innovate more advanced communications between machines that are evolving in the market. Our team is involved in helping the innovation by analyzing the data transfer, by testing the communication between variety of devices in multiple platforms, ensuring data accuracy, security, bandwidth etc.
  • Prepared Iteration-wise Test plan and estimation for the project
  • Involved in environment planning and test platform setup involving multiple expert teams and successfully readied the environment for test execution
  • Reviewed stories and assigning stories for testing to team members and ensure the successful completion of testing end to end
  • Establishing and sharing performance best practices, designing, and executing a robust performance test strategy
  • Involved in test data planning working with IT team, extracting test data from production, and provisioning the mobile devices for testing
  • Preparing and sharing daily, weekly and dashboard reports with customer showcasing the test execution progress, defect statistics, trend etc.
  • Reviewing the Test Scenarios and Test Cases created by team members for various modules with BA’s and Business Users
  • Responsible for creating baseline for performance
  • Responsible for preparation and execution of Load & Performance test scripts
  • Create reports for performance and scalability of our solutions
  • Tested communication between devices using Bluetooth and WIFI connections for secured transmission of commands and data transmission
  • Tested and debugged multiple devices with various platforms to uncover and fix any potential defects
  • Identify performance issues and debug scripts
  • Planning and preparing test data for UAT and performing UAT testing for each Sprint
  • Develop performance related test scenarios and create & maintain test data
  • Maintaining QA Repository in Confluence and continuously updating the Confluence page with updated information making the single integrated repository for QA
  • Performing DB validations using MySQL

Education

Bachelor of Computer Applications -

PSGR Krishnammal College for Women

MSC - Computer Communications

RVS College of Arts and Science

Skills

  • Strong knowledge in software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Defect Life Cycle (DLC)
  • Experienced using project and defect management tools JIRA, BugZilla and ALM
  • Strong Manual testing experience and in Waterfall and Agile/Scrum Methodology
  • Experienced in Requirements, design specifications, User Stories, Usecases review and developing Test plans and Test cases
  • Experienced in Test data planning and management, handling mocked up data, working with production data, analyzing production logs etc Experienced in handling large data / transactions
  • Excellent in Defect reporting, trouble shooting, tracking, defect verification & analysis
  • Documenting project related information like test execution procedures, backup plans, training documents, maintaining test logs, release notes etc
  • Experienced in writing queries for Oracle, MS SQL Server for database testing using Toad, SQL Lite
  • Ability to quickly master new concepts, applications, face challenges and test to break attitude
  • S/W development life cycle methodologies including Agile Software Test Life Cycle
  • Requirement and Design Review, Cross Functional Team Coordination
  • Identify and implement QA Process and adhere to Industry Standards
  • Implementing projects, end to end testing and user acceptance testing

Websites

Certification

CSTE: Certified Software Test Engineer

Timeline

Sr QA Analyst

Dunkin Donuts
06.2020 - Current

QA Analyst

Apple
08.2018 - 05.2020

QA Analyst

Verizon
01.2016 - 07.2018

MSC - Computer Communications

RVS College of Arts and Science

Bachelor of Computer Applications -

PSGR Krishnammal College for Women

Section name

LinkedIn: linkedin.com/in/ramya-prakash-87b710188

Similar Profiles

CREATE PROFILE
Ramya Prakash