Summary
Overview
Work History
Education
Skills
Certification
volunteer at schools, social organization , non- profit organization , medical camps, library.
Timeline
BusinessAnalyst
Ramya Raghunathan

Ramya Raghunathan

Aurora,IL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cashier position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly and reliable as a Business manager offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking as a cashier in The Patio BBQ restaurant with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Dedicated cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with (107 project )-year history of successful industry performance. Dedicated business manager professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated account executive professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administrative management position. Ready to help team achieve company goals. Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 107 project per year with decades of client customer-year history of successful industry performance.

Overview

17
17
years of professional experience
3
3
Certification

Work History

Cashier

The Patio BBQ Restaurant
03.2023 - 01.2024
  • Performed cash, card and check transactions to complete customer purchases.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales by 20%.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Operated cash register to record transactions accurately and efficiently by 35%.
  • Processed refunds and exchanges in accordance with company policy.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations in-store.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Learned duties for various positions and provided backup at key times.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Collaborated with team members to achieve sales targets and maintain clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Built relationships with customers to encourage repeat business minimum of 200 customers per shift been handled.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Provided backup support for other departments when needed, showcasing versatility within retail environment.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Area Business Manager

Sri Vijay Balajee Constructions Pvt Ltd
chennai, Tamil Nadu
Jul.2015 - Jan.2023
  • Financial impact from operational issues and worked with leadership to develop solutions increase by 40%.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Supported business management projects by monitoring and tracking risks, issues and action items.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit 65%.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Evaluated existing technology infrastructure regularly, investing in upgrades when necessary to support continued business expansion efforts seamlessly.
  • Coordinated successful promotional events that increased visibility within local market area.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reviewed sales and expense records to make proactive adjustments to policies and procedures.
  • Interacted well with customers to build connections and nurture relationships.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Assisted in recruiting, hiring and training of team members.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Managed financial aspects of small business, including budgeting, forecasting, and expense tracking to ensure profitability.
  • Established positive work environment conducive to collaboration, innovation, and high-quality results.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Promoted brand awareness through effective social media campaigns and community engagement initiatives.
  • Executed business plans to further strengthen and maximize territory sales and profits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Developed initial sales roadmaps and market strategies to promote successful product launches.
  • Fostered company culture focused on continuous improvement through regular performance evaluations, feedback sessions, and collaborative problem-solving exercises among team members at all levels within organization hierarchy structure present at any given time frame or context relative therein aspect ratio dynamics thereof pertaining thereto overall business-related activities.
  • Assessed risk factors within business landscape, devising contingency plans as needed for optimal resilience in times of uncertainty or change.
  • Developed strong relationships with suppliers and vendors to negotiate favorable pricing and secure timely deliveries.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Assisted with hiring process and training of new employees.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented 107 project business strategies, increasing revenue, and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
  • Improved business profits through innovative cost containment and revenue generation techniques.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Streamlined inventory management systems, resulting in reduced waste and improved cost control.
  • Paid attention to detail while completing assignments.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Provided professional services and support in dynamic work environment.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed strong communication and organizational skills through working on group projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Worked well in team setting, providing support and guidance.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.

Account Executive - Payables and Receivables

Sri Vidya Enterprise Pvt Ltd
06.2007 - 06.2015
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention 10%.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Built relationships with customers and community to establish long-term business growth.
  • Implemented systems and procedures to increase sales.
  • Trained new employees on company-specific accounting software and procedures, increasing efficiency within department.
  • Presented audit findings to accounting manager after reviewing results and paperwork.
  • Maintained records by imaging invoices, debits, and credits.
  • Collaborated with sales team to ensure accurate invoicing and timely collections, resulting in improved cash flow 25%.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Coordinated efforts with IT department to troubleshoot and resolve any software or system issues impacting accounts payable and receivable functions.
  • Input financial data and produced reports using MS SQL software.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients by 18%.
  • Assisted in developing process improvements by identifying areas of inefficiency and proposing solutions for increased productivity.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Optimized cash flow management by regularly analyzing outstanding payables and receivables balances to prioritize payments accordingly.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Improved invoice processing time by creating standardized template for all departments to use when submitting expenses.
  • Supported departmental goals by undertaking additional responsibilities as needed, contributing to overall team success.
  • Streamlined payables and receivables processes by implementing efficient systems and software tools.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Increased accuracy of financial reports by reconciling accounts, identifying discrepancies, and rectifying errors in timely manner.
  • Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
  • Enhanced client relationships through effective communication and prompt resolution of billing inquiries or disputes.
  • Developed monthly financial statements for management review, enabling better decision-making based on accurate data.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked well in team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Developed strong communication and organizational skills through working on group projects.
  • Developed and maintained courteous and effective working relationships.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Learned and adapted quickly to new technology and software applications.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Organized and detail-oriented with strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Education

MBA - Human Resources Development

University of Madras
Chennai
04.2014

Bachelor of Arts - Public Administration

University Off Madras
Chennai
06.2010

Skills

Copy

  • MS 365 office suite, Ms Excel, MS powerpoint, Software Proficiency
  • Team Management
  • Remote Office Availability
  • Microsoft Word document, Google document
  • Analytical Thinking
  • Multitasking Abilities
  • Public Speaking
  • Good Telephone Etiquette
  • Problem-Solving
  • Verbal Communication
  • Active Listening
  • Troubleshooting
  • Refund handling
  • Guest inquiries
  • Call Response and Transfer
  • Bank Deposits
  • Staff Mentoring
  • Decision Making Aptitude
  • Upselling
  • Cash handling and management
  • Conflict Resolution
  • Total Payment Calculation
  • Order Verification
  • Complex Problem-Solving
  • Employee Training
  • Team Leadership
  • Reports and documents
  • Written and verbal communication
  • ID Verification
  • Patience and Empathy
  • Returns processing
  • Training and mentoring
  • Time management skills
  • Cash flow management
  • Total Sales Reconciliation
  • Transaction Balance Sheets
  • POS system & sale operation software
  • Product Knowledge
  • Cash Register Operation
  • Currency counting
  • Retail Operations
  • Regulatory Compliance
  • Customer Assistance
  • Purchase assistance
  • Product Scanning
  • Cash handling expertise
  • Return and Exchange Processing
  • Store merchandise stocking
  • Sales expertise
  • Cash Register Operations
  • Customer Transactions
  • Creative Thinking
  • Customer Relations
  • Inventory on Stocks
  • Staff Training
  • MIS Report Preparation
  • Order making, Packaging
  • Security Monitoring
  • Payment Processing
  • Organizational abilities
  • Bookkeeping, quick book Software
  • Shipment Procedures
  • Records Maintenance
  • Promotions and Discounts Understanding
  • Gift Wrapping
  • Ticket Sales
  • Price Verification
  • Staff Supervision
  • ERP
  • B2B
  • CRM,
  • Inventory
  • Billing
  • Payment

Certification

  • Certified licensed para professional, pre age to adult 22 age - till 2029,
  • Certified food handler, The Patio - till 2026.
  • Certified basset , The patio - till 2026
  • Licensed Food Handler - The Patio- till 2026
  • Licensed Basset - The Patio - till 2026

volunteer at schools, social organization , non- profit organization , medical camps, library.

teach challenging kids with easy method to adopt and make science beautiful.

social organization - volunteer in main occasions, weekly basis, monthly meetings, event arrangement, public events support arrangement, flower arrangement, kitchen food serving, donate dress, household items to needy, teach them how to dress, how to learn, how to communicate, set discipline platform, how to navigate the crowd, cashier for big events like 2000-4000 people crowd, medical camps to direct each patient according to their requirement, coordinate with other volunteers to check on their requirement ,arrange stalls for sale with government approval to ensure the safety standards are accomplished, arrangement of food and water for events according to requirement, support management in performing the event successfully independently with minimum guide if required.

Timeline

Cashier

The Patio BBQ Restaurant
03.2023 - 01.2024

Area Business Manager

Sri Vijay Balajee Constructions Pvt Ltd
Jul.2015 - Jan.2023

Account Executive - Payables and Receivables

Sri Vidya Enterprise Pvt Ltd
06.2007 - 06.2015

MBA - Human Resources Development

University of Madras

Bachelor of Arts - Public Administration

University Off Madras
Ramya Raghunathan