Summary
Overview
Work History
Education
Skills
Certification
Area Of Expertise
Timeline
Generic

Ramya Sathyamurthi

Monroe Township,New Jersey

Summary

With a rich professional history spanning over 12 years, I specialize in business development, consistently surpassing established goals in the acquisition and management of national territories for clients. A driven achiever with a proven track record, I excel in building enduring relationships with IT clients and C-level executives, ensuring sustained success. My motivation, combined with refined interpersonal communication, relationship management, and presentation skills, positions me as a valuable asset in closing sales and fostering long-term connections across diverse industries. In my role as a Client Relationship/Account Manager, I have successfully worn multiple hats, leading teams to project completion while managing solution decisions from a business perspective. This includes adeptly handling process control, logical thinking, solution analysis, and establishing cost relationships with changes. My background in Staffing and Talent Acquisition reflects my ability to spearhead end-to-end staffing processes, providing the right resources at the right time and place. I am recognized as a strategic planner, demonstrating a solid capability to create and execute staffing plans that align with both short and long-term business priorities. Building and maintaining strong relationships with global client partners, business leaders, and vendors is integral to my approach, ensuring seamless alignment of staffing plans with project and business goals. In essence, I bring a unique blend of strategic planning, relationship building, and solution-driven management to every aspect of business development, making me an invaluable contributor to achieving organizational objectives.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Enterprise Client Account Manager

VLINK Inc.
South Windsor, CT
03.2022 - Current
  • Gathering Customer Information: Conducted comprehensive research, utilizing various sources to gather insights into customer needs, preferences, and challenges
  • Systematically analyzed and interpreted customer data, employing advanced analytics to inform nuanced decision-making and strategic planning
  • Defining Client Needs and Business Requirements: Collaborated closely with clients in a consultative manner, employing active listening techniques to comprehensively define and document specific needs and business requirements
  • Ensured a holistic understanding of client expectations, meticulously tailoring solutions that not only met but surpassed their articulated needs
  • Building Strong Connections with Clients: Cultivated enduring and meaningful relationships with clients through regular and personalized communication strategies
  • Implemented a proactive approach to account strategy enhancement, continuously assessing and adapting to evolving client needs and objectives
  • Strategic Planning and Research: Formulated and executed dynamic strategic plans, incorporating cutting-edge research methodologies to achieve quantifiable and impactful results
  • Maintained a vigilant awareness of industry trends and market dynamics, engaging in continuous research to inform agile and forward-thinking business strategies
  • Promoting Business at Events: Actively participated in client meetings, trade shows, and industry events, leveraging these opportunities to not only promote business but also establish a commanding and influential industry presence
  • Applied sophisticated networking techniques to establish and fortify connections with potential clients, maximizing the impact of promotional efforts
  • Identifying Key Performance Indicators (KPIs): Established a robust framework of meaningful KPIs and metrics, ensuring a comprehensive measurement of performance aligned with overarching business imperatives
  • Employed advanced data analytics and modeling to derive actionable insights, enabling data-driven decision-making for continuous optimization
  • Conducting Presentations: Executed meticulously crafted and impactful presentations, seamlessly transitioning between virtual and in-person formats to showcase services with eloquence and clarity
  • Demonstrated an unparalleled ability to articulate the benefits and advantages of products, effectively communicating complex concepts to potential customers
  • Establishing and Developing Client Relationships: Nurtured enduring relationships with existing clients, leveraging advanced relationship management strategies to foster loyalty and satisfaction
  • Formulated and executed intricate strategies for attracting and building new clientele, demonstrating a nuanced understanding of client acquisition dynamics
  • Forecasting Staffing Demand: Employed advanced forecasting models to proactively predict staffing demand, aligning recruitment efforts with the organization's dynamic growth and turnover expectations
  • Collaborated seamlessly with the recruitment team, ensuring a transparent and efficient communication channel for hiring needs and criteria
  • Managing Staffing Contracts: Crafted meticulously detailed and fiscally sound staffing contracts, providing a comprehensive framework that defined delivery expectations and conditions
  • Orchestrated seamless coordination of start dates, schedules, and terminations with managers, optimizing the onboarding and offboarding processes
  • Utilizing Recruitment Portals: Maintained an intricately organized and up-to-date database encompassing potential hires, recruitment contacts, and industry partners
  • Demonstrated an advanced proficiency in navigating ATS Job Diva and IQN portals, maximizing their functionalities for efficient client, candidate, supplier, and vendor interactions
  • Working on Government Projects: Collaborated extensively on state government projects, contributing to the intricacies of RFPs, submissions, and contract reviews
  • Executed exhaustive research and analysis for various government contracts, providing nuanced inputs that significantly enhanced the organization's value proposition in project bids
  • Product Demonstrations and Sales Support: Conducted product demonstrations with a keen focus on showcasing not only benefits but also advantages, strategically influencing potential customers towards purchasing decisions
  • Prepared and delivered meticulously detailed sales presentations, systematically highlighting the success stories and credibility of products, tailored to resonate with diverse audience preferences
  • Sales Support and Promotional Events: Directed a proficient sales support team in administrative tasks, optimizing their efficiency to facilitate seamless deal closures
  • Orchestrated and executed promotional events with a community-centric approach, strategically engaging with diverse audiences to not only boost sales volume but also enhance brand awareness and reputation.

Client Relationship Manager

MERCURY SYSTEM Inc.
Princeton, NJ
02.2016 - 03.2022
  • Account Manager/Talent Acquisition Lead Responsibilities: Client Relationship Development: Developed and nurtured solid and trusting relationships with major key clients, serving as a key liaison between clients and the company
  • Proactively resolved key client issues and addressed complaints to ensure client satisfaction
  • Key Account Understanding: Developed a complete understanding of key account needs, anticipating changes and improvements to continuously enhance client relationships
  • Communication and Team Management: Managed communications between key clients and internal teams, ensuring seamless collaboration and effective project delivery
  • Oversaw the account team assigned to each client, optimizing their performance and ensuring client expectations were met
  • Strategic Planning and Contract Negotiation: Engaged in strategic planning to improve client results, negotiating contracts with clients, and establishing timelines of performance
  • Established and oversaw internal budgets within the company and external budgets with clients to optimize financial performance
  • Cross-Functional Collaboration: Collaborated with various departments, including design, sales, creative, advertising, logistics, managers, and marketing, dedicated to the same client account
  • Ensured the production of the highest quality materials and met all client needs effectively
  • Sales Collaboration and Profit Maximization: Worked closely with the sales team to maximize profit by implementing effective up-selling or cross-selling strategies
  • Applied strategic planning and presented reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and for potential use in case studies or company training
  • Timely Deliverables and Data Analysis: Ensured meeting all client needs and deliverables according to proposed timelines, maintaining a commitment to excellence
  • Analyzed client data to provide effective customer relationship management, informing strategic decisions and relationship-building efforts
  • Client Expansion and Financial Management: Expanded relationships and brought in new clients, contributing to the growth and success of the organization
  • Managed financial aspects, including preparing vendor invoices, following up on clients for payment, and tracking billings against total contract amounts
  • Accounts Receivable Management: Ensured the proper posting of all vendor payments to the accounting records
  • Handled consultants' pending invoices and payments from the client, maintaining a transparent and efficient financial process
  • Communicated with clients regarding open invoices and generated reports detailing accounts receivable status.

Account Manager/ Talent acquisition Lead

MARVEL INFOTECH Inc.
North Brunswick, NJ
06.2009 - 02.2011
  • Account Manager/Talent Acquisition Lead Responsibilities: Client Relationship Development: Developed and nurtured solid and trusting relationships with major key clients, serving as a key liaison between clients and the company
  • Proactively resolved key client issues and addressed complaints to ensure client satisfaction
  • Key Account Understanding: Developed a complete understanding of key account needs, anticipating changes and improvements to continuously enhance client relationships
  • Communication and Team Management: Managed communications between key clients and internal teams, ensuring seamless collaboration and effective project delivery
  • Oversaw the account team assigned to each client, optimizing their performance and ensuring client expectations were met
  • Strategic Planning and Contract Negotiation: Engaged in strategic planning to improve client results, negotiating contracts with clients, and establishing timelines of performance
  • Established and oversaw internal budgets within the company and external budgets with clients to optimize financial performance
  • Cross-Functional Collaboration: Collaborated with various departments, including design, sales, creative, advertising, logistics, managers, and marketing, dedicated to the same client account
  • Ensured the production of the highest quality materials and met all client needs effectively
  • Sales Collaboration and Profit Maximization: Worked closely with the sales team to maximize profit by implementing effective up-selling or cross-selling strategies
  • Applied strategic planning and presented reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and for potential use in case studies or company training
  • Timely Deliverables and Data Analysis: Ensured meeting all client needs and deliverables according to proposed timelines, maintaining a commitment to excellence
  • Analyzed client data to provide effective customer relationship management, informing strategic decisions and relationship-building efforts
  • Client Expansion and Financial Management: Expanded relationships and brought in new clients, contributing to the growth and success of the organization
  • Managed financial aspects, including preparing vendor invoices, following up on clients for payment, and tracking billings against total contract amounts
  • Accounts Receivable Management: Ensured the proper posting of all vendor payments to the accounting records
  • Handled consultants' pending invoices and payments from the client, maintaining a transparent and efficient financial process
  • Communicated with clients regarding open invoices and generated reports detailing accounts receivable status.

Key Account Manager

GE CONSUMER FINANCE
Chennai, India
01.2004 - 12.2006
  • Sales Portfolio Management: Successfully generated sales for a diverse portfolio of accounts, consistently meeting or exceeding the company's sales targets
  • Demonstrated proficiency in managing and growing existing accounts to contribute to overall revenue goals
  • Opportunity Identification: Proactively identified new sales opportunities within the existing accounts, leveraging a strategic approach to upsell or cross-sell additional products or services
  • Employed a keen understanding of client needs and market dynamics to pinpoint areas for business expansion
  • Collaboration and Coordination: Interacted and collaborated with the sales team, fostering effective communication and synergy to achieve collective sales objectives
  • Coordinated seamlessly with staff members from other departments, ensuring a cohesive approach to client satisfaction and overall business success.

Education

MBA - Human Resources Management

Periyar University
India
06-2004

Bachelor of Science - Computer Science and Programming

K.S.R College of Technology
06.2002

Skills

  • Business Development
  • Client Relationship Vendor Management
  • Staff Augmentation Team Management
  • Recruitment Talent Acquisition
  • Resource Management Outsourcing
  • Benefit Negotiation Lead Generation
  • Customer Acquisition

Certification

  • SAP -HR Management Trainee (Payroll)
  • Six Sigma Process and strategies in GE Consumer Finance.
  • ATS : Bull Horn - pursuing, JobDiva - experienced.
  • QuickBooks Trained

Area Of Expertise

  • Business Development
  • Client Relationship
  • Vendor Management
  • Staff Augmentation
  • Recruitment and Talent Acquisition
  • Time Management
  • Project Planning
  • Customer Acquisition
  • Resource Management Outsourcing
  • Benefits Negotiation and Lead Generation
  • Networking
  • Event Management
  • Onboarding
  • Contracts and RFP reviewing
  • CWS –Deloitte
  • IQN – Accenture
  • SAP portal proficiency

Timeline

Enterprise Client Account Manager

VLINK Inc.
03.2022 - Current

Client Relationship Manager

MERCURY SYSTEM Inc.
02.2016 - 03.2022

Account Manager/ Talent acquisition Lead

MARVEL INFOTECH Inc.
06.2009 - 02.2011

Key Account Manager

GE CONSUMER FINANCE
01.2004 - 12.2006

MBA - Human Resources Management

Periyar University

Bachelor of Science - Computer Science and Programming

K.S.R College of Technology

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Ramya Sathyamurthi