Ramya Sattiraju
12 W Celebration Way, South Plainfield,NJ
Summary
Principal Solutions Consultant with 13+ years of experience leading enterprise customer experience transformation through AI, cloud, and digital technologies. Trusted advisor to enterprise customers and internal stakeholders, combining deep technical expertise with a strong focus on mentorship, training enablement, and cross-functional collaboration.
In my role, I not only drive complex pre-sales and AI CX initiatives, but also actively develop and enable others — coaching new hires, leading structured onboarding and demo enablement programs, and creating scalable training content used for both internal learning and customer education.
Known for scaling best practices, improving consistency across teams, and driving impact beyond individual contribution through enablement and influence, I bring a people-first leadership mindset alongside strong customer and business focus.
Overview
13
13
years of professional experience
Work History
Principal Solutions Consultant
Genesys
06.2021 - Current
- Lead technical pre-sales and solution strategy for enterprise organizations undergoing AI-driven customer experience and cloud transformation
- Serve as a trusted advisor to executive and technical stakeholders, aligning Genesys Cloud capabilities with customer business goals to drive measurable outcomes
- Selected as a core presenter for New Hire “Rise and Win”, delivering recurring demo and coaching sessions (monthly/quarterly) to onboard and enable new team members
- Coach new hires and peers on demo strategy, storytelling, and customer value articulation, accelerating readiness and confidence in customer-facing engagements
- Design and deliver structured enablement sessions focused on best practices, use cases, and executive-level demo delivery
- Create short-form training videos for internal learning and customer enablement, supporting scalable knowledge transfer and consistent messaging
- Serve as an active SME within the Digital and Social Champions program, leading enablement and field adoption of new digital capabilities
- Partner closely with Account Executives to shape account strategies and influence large-scale cloud and AI initiatives
- Deliver personalized, business-aligned demos highlighting AI capabilities such as Agent Copilot, predictive routing, automation, and bots
- Act as a bridge between business stakeholders and technical teams to ensure clarity, alignment, and long-term success
- Instrumental in landing and expanding new client Solera Holdings and overachieving target by 20% in FY22
Senior Sales Engineer - Enterprise Accounts
Avaya
10.2017 - 06.2021
- Led the technical pre-sales motion for Fortune 500 and enterprise clients, contributing to $20M+ in closed-won revenue through scalable, customer-centric solution design
- Owned technical account strategy and execution for top-tier global accounts, developing formal account plans and RFP responses that improved deal velocity by 15–20%
- Delivered 100+ executive-level digital transformation workshops and demos, coaching stakeholders on business value, ROI, and future-state CX strategy
- Drove deep discovery efforts and guided solution architecture decisions, translating complex business needs into actionable designs that achieved double-digit win rates in competitive cycles
- Led cross-regional collaboration with global account teams across EMEA, APAC, and North America, aligning priorities and execution for multinational customers
- Designed and delivered 50+ customer and partner enablement sessions, improving partner technical readiness and increasing post-sale adoption by 30%
- Championed new product introductions within the field, mentoring peers on positioning and use cases and driving a 25% increase in attach rates for cloud and digital engagement solutions
Sales Engineer - Large Enterprise
Avaya
11.2016 - 09.2017
- Worked as the lead engineer for Financials and Healthcare -McKinsey, Apollo, Quest Diagnostics, AdvantageCare, Connecticare, Emblem Health
- Developed tailor made CC solution worth $3.2M for multiple customers
- Met 150% of my target quota for FY 2017
Global Sales Engineer - Financials & Media
Avaya
11.2015 - 11.2016
- Worked as the Lead Sales Engineer and managed USA financial accounts that include Credit Suisse, Deutsche Bank, Santander, ING, RBS and Zurich and Media account - NewsCorp & 21st Century Fox
- Closed a deal worth $3.4M for a Contact Center upgrade project
- Closed a $3.5M project and executed a Data Center relocation
- Led strategy, planning sessions with multiple teams globally, aiding in rebuilding and instilling confidence to the customer in our Customer-Vendor relationship
Global Sales Engineer - Enterprise & Media
Avaya
06.2013 - 10.2015
- Lead sales engineer collaborating with teams globally for large enterprise customers - Morgan Stanley, NewsCorporation, 21st Century Fox
- Successfully closed deals worth approximately $3M-$5M in my first three years at Avaya, with a mention in 'Global Wins of the Month' in my first year at Avaya
- Established improved customer relationship, driving business to close and building $6M funnel for the next fiscal year
Education
Master of Science - Management
Stevens Institute of Technology
Hoboken05.2013
Bachelor of Engineering - Information Technology
Osmania University
India05.2011
Accomplishments
- Achieved 100% Target in 2021, 2022 and 2024
- Won Genesys Sales Excellence Award in 2022
- Top 10 SE performer, with multiple mentions in Top Wins of the month
- Consistently closed larger deals ($5M) in FY 2014-2019
- Worked and won competitive deals worth $2M by solution timeline selling with demos, proof-of-concepts and pilot implementations
- Utilized consultative, outcome-based sales approach to position transformational technologies to key business executives
- Rebuilt the relationship between Vendor and Customer leading to becoming the trusted technical adviser in accounts
Clubs and Organizations
AIESEC - The world’s largest international youth organization
- As a team leader with a team of 10, planned and executed Balakalakaar -world’s largest painting workshop (2-day) for 5000 underprivileged children in Sept 2008 and Sept 2009.
- Met the expectations of the sponsors and board and achieved a net profit of $28,000 of which a part went to clearing an outstanding debt from previous smaller events
Timeline
Principal Solutions Consultant
Genesys
06.2021 - Current
Senior Sales Engineer - Enterprise Accounts
Avaya
10.2017 - 06.2021
Sales Engineer - Large Enterprise
Avaya
11.2016 - 09.2017
Global Sales Engineer - Financials & Media
Avaya
11.2015 - 11.2016
Global Sales Engineer - Enterprise & Media
Avaya
06.2013 - 10.2015
Master of Science - Management
Stevens Institute of Technology
Bachelor of Engineering - Information Technology
Osmania University