Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ramya SriniVasan

Ramya SriniVasan

Michigan

Summary

Results-driven and SAFe Certified Advanced Scrum Master cum Business Analyst professional with 7+ years of experience in delivering high-standard applications, with a strong background in the US Healthcare and Retail E-commerce domain. Proven track record of exceeding employer and customer expectations. Skilled in product implementation, support, and solution integration, with excellent communication skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Scrum Master, Business Analyst

Gardner-White
09.2019 - Current
  • As a Business Analyst and Scrum master, I led a project to enhance the e-commerce platform for a retail furniture company. The goal was to improve the user experience, boost sales, and optimize operational efficiency.
  • Conducted thorough requirements gathering and analysis, leveraging data insights to identify opportunities for improvement.
  • Designed and documented bespoke solutions, including wireframes and user stories, to meet business objectives, and enhance user experience.
  • Collaborated with cross-functional teams, including development, marketing, and customer service.
  • Provided expert coaching to the development teams on Scrum principles, facilitating daily scrums, sprint reviews, and retrospectives to ensure Scrum project progression and team performance.
  • Demonstrated proficiency in managing company-managed projects, creating new projects & boards, and customizing project issues, workflows, fields, screens, and permissions in JIRA.
  • Designed and implemented AI-powered chat functionality on a retail website using [NLP].
  • Developed and integrated chatbot dialogue flows to handle customer inquiries and provide personalized support.
  • Configured and fine-tuned natural language processing (NLP) models to improve chatbot accuracy and understanding.
  • Integrated chatbot with backend systems to enable seamless data exchange and provide real-time customer information.
  • Developed the project plan, including timelines, milestones, and resource allocation.
  • Expertise in JIRA Administration Cloud and handling Company-managed projects.
  • Collaborated closely with the product owner on backlog grooming to keep the product backlog relevant and prioritized, ensuring acceptance criteria were agreed upon and stories were ready for sizing.
  • Developed and implemented effective communication plans.
  • Effectively tracked the team's progress, including burn down, velocity, and release forecasting.
  • Educate and reinforce the Scrum methodology and Agile framework to team members and key stakeholders.
  • Utilize Agile management tools, such as JIRA, for status reporting and planning.
  • Sizing and Planning Poker techniques as needed based on the length of the backlog and priorities.
  • Monitored project progress, managed change control, and ensured timely issue resolution.
  • Coordinated scope changes, negotiated deliverable modifications, and ensured seamless project execution.
  • Ensured accurate user manuals, training materials, and project records documentation.
  • Managed post-implementation support, conducted project reviews, and identified areas for improvement.
  • As a Business Analyst and Scrum master, I led a project to enhance the e-commerce platform for a retail furniture company. The goal was to improve the user experience, boost sales, and optimize operational efficiency.
  • 25% increase in online sales
  • Implemented AI chat on retail website, resulting in a 25% reduction in customer support queries and a 15% increase in customer satisfaction.
  • 30% improvement in customer satisfaction ratings
  • 20% reduction in operational costs

Business Analyst

Streamline Health Care
03.2017 - 08.2019
  • Company Overview: Led the business analysis efforts for an AI-powered virtual assistant solution using IBM Watson to improve patient engagement, reduce administrative workload, and streamline triage processes in a large healthcare network.
  • Conducted 25+ stakeholder interviews with clinicians, operations staff, and compliance officers to gather functional and non-functional requirements.
  • Mapped end-to-end workflows for key use cases, including symptom triage, appointment scheduling, medication-related inquiries, and coverage and billing questions.
  • Coordinated the Business Requirements Document (BRD) sessions, getting them through reviews and final business sign-off, and provided the estimates to the project manager.
  • Provided wrap-around application support, system maintenance, and management, working with various business stakeholders (operational, finance, human resources, IT, executive management) and other entities.
  • Collaborated on the end-to-end requirement gathering and proposed the best solution to simplify the implementation of Electronic Health Record workflows.
  • Elicited requirements for EHR workflows with the Business users and technical team, turned them into Functional requirements, and worked with development and QA teams.
  • Participated in reviewing the user stories and backlogs of policy-based payments efforts and effectively provided feedback from a QA standpoint to the business.
  • Defined and documented over 60 intents, 120+ entities, and complex dialog flows tailored to medical terminology and patient behavior.
  • Analyzed the customer's EDI (Electronic Data Interchange) requirements and ensured that they met the ANSI X12 code standards.
  • Associated with 1st and 2nd-level direct end-user support for off-the-shelf standardized software systems and other business applications, and new project implementations.
  • Helped configure dynamic search capabilities, enabling the assistant to retrieve real-time answers from HIPAA-compliant medical knowledge bases, reducing human effort by 40%.
  • Performed data validation for patients' records, checking for missing values, outliers, and inconsistencies.
  • Created validation rules to flag the errors and ensure they are addressed.
  • Played a key role in data cleansing for EHR by fixing or removing incorrect, corrupt, incorrectly formatted, duplicate, or incomplete data within a dataset and standardizing the format of data to ensure consistency and accuracy across all the records.
  • Established data integration rules to merge data from different sources and defined common patient identifiers.
  • Assured that the data is mapped correctly, which in turn helps in aligning data from various sources.
  • Worked extensively in data matching and linkage while working with data from multiple sources.
  • Used matching algorithms to link records to the same patients.
  • Developed 100+ UAT test cases to validate AI outputs against clinical accuracy and HIPAA standards.
  • Collaborated with data science and QA teams to refine the model response quality.
  • Created the business-level requirements for insurance claims and payments to support reading, processing, and writing of the legally mandated HIPAA transactions.
  • Developed acceptance criteria based on user stories from BA and estimated hours to the project manager, which helped to plan for sprints on the burndown chart effectively and to monitor the status.
  • Participated in the daily scrum, backlog review, PI planning, and retrospective meetings following the agile methodology.
  • Led the business analysis efforts for an AI-powered virtual assistant solution using IBM Watson to improve patient engagement, reduce administrative workload, and streamline triage processes in a large healthcare network.

Education

Bachelor of Engineering - Electronics and Communication Engineering

Thanthai Periyar Government Institute of Technology

Skills

  • Agile Methodology
  • Product backlog management
  • Impact Analysis
  • Gap Analysis
  • SWOT Analysis
  • Stakeholder Analysis
  • Scrum Framework Expertise
  • Sprint Planning
  • Impediment Removal
  • Agile Coaching
  • Team Leadership
  • Stakeholder Communication
  • Change Management
  • Project management
  • Defect tracking tools
  • Jira
  • Azure
  • SQL
  • Visualization tools
  • Lucid chart
  • Power BI
  • Visio

Certification

  • SAFe Certified Advanced Scrum Master
  • Business Analyst Certification, Precision Technologies, North Brunswick Township, NJ

Timeline

Senior Scrum Master, Business Analyst

Gardner-White
09.2019 - Current

Business Analyst

Streamline Health Care
03.2017 - 08.2019

Bachelor of Engineering - Electronics and Communication Engineering

Thanthai Periyar Government Institute of Technology

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