ÉRAN BROSCH
Aventura,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
TOTAL APPLIANCE
12.2023 - 02.2025
- Responsible for talking to customers over the phone regarding their complaints, scheduling and rescheduling service appointments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
STORE MANAGER, BUYER
MY FAVORITE T SHIRT
02.2010 - 01.2023
- Buying and selling merchandise for the store, managed five people at all times.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Improved supplier relationships by establishing regular communication channels, resulting in enhanced product quality and reliability.
GUEST RELATIONS MANAGER
COPLEY PLAZA
01.2006 - 01.2010
- Responsible for answering phones. Arranging accommodations for guests. Checking guests in and out to their room. Providing excellent customer service to guests.
- Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Streamlined check-in processes, reducing wait times and improving overall guest satisfaction.
- Coordinated room upgrades or complimentary amenities when appropriate to exceed guest expectations without compromising revenue goals.
Education
BA DEGREE -
TADMOR HOTELIER COLLEGE
01.1996
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
- Complaint handling
- Client relations
- Professional telephone demeanor
- Call center operations
- Team development
- Customer relationship management (CRM)
- Prioritization
LANGUAGES
English, Spanish and Hebrew
Timeline
CUSTOMER SERVICE REPRESENTATIVE
TOTAL APPLIANCE
12.2023 - 02.2025
STORE MANAGER, BUYER
MY FAVORITE T SHIRT
02.2010 - 01.2023
GUEST RELATIONS MANAGER
COPLEY PLAZA
01.2006 - 01.2010
BA DEGREE -
TADMOR HOTELIER COLLEGE
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