Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Rana Aboukhair

Allen

Summary

Dynamic Member Experience Advisor at Resource One Credit Union with exceptional communication and problem-solving skills. Enhanced member satisfaction through efficient onboarding processes and proactive support. Proven ability in banking operations and performance tracking, contributing to continuous improvement initiatives and fostering strong member relationships. Committed to delivering customer service excellence in every interaction.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

17
17
years of professional experience

Work History

Member Experience Advisor

Resource One Credit Union
08.2025 - Current
  • Assisted members with inquiries, providing accurate information and support to enhance overall experience.
  • Collaborated with team to streamline onboarding processes for new members, improving efficiency and satisfaction.
  • Maintained up-to-date knowledge of member services and resources, ensuring accurate guidance during interactions.
  • Documented member feedback and concerns, contributing to continuous improvement initiatives within the organization.
  • Facilitated communication between departments to address member needs effectively and promptly resolve issues.
  • Engaged in ongoing professional development opportunities to enhance skills in member relations and service delivery.
  • Participated in regular team meetings focused on sharing best practices and identifying opportunities for further enhancements to the overall member experience journey.
  • Provided ongoing support to members by promptly answering inquiries and offering tailored assistance when needed.
  • Established strong relationships with members through proactive communication efforts, building trust and loyalty over time.
  • Resolved customer issues through dispute investigation.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Assisted in daily operations, ensuring smooth workflow and timely task completion.
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.

Substitute Teacher

Allen ISD- Allen TX
08.2022 - 05.2025
  • Implemented lesson plans to maintain classroom continuity during teacher absences.
  • Facilitated engaging learning environments that encouraged student participation and collaboration.
  • Adapted instructional materials to meet diverse student needs and learning styles.
  • Managed classroom behavior effectively, fostering a respectful and productive atmosphere.
  • Researched and selected age-appropriate materials and resources for classroom instruction.

Member Service Representative

Resource One Credit Union
12.2019 - 04.2021
  • Assisted members with account inquiries and service requests, ensuring timely resolutions.
  • Processed membership applications, maintaining accuracy in data entry and documentation.
  • Educated members on product offerings and services, enhancing overall customer experience.
  • Collaborated with team members to improve service delivery and resolve member issues efficiently.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.

Cashier

Rite-Aid Pharmacy
03.2009 - 06.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Education

Associate Degree in Engineering - Engineering

Schoolcraft College
06-2011

Skills

  • Exceptional communication
  • Performance tracking
  • Banking
  • Payment processing
  • Document processing
  • Workflow optimization
  • Account management
  • Database management
  • Member account management
  • Banking operations support
  • Teamwork and collaboration
  • Problem-solving skills
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Customer service excellence

Accomplishments

  • Supervised team staff members.
  • Repeatedly received recognition from superiors for excellence in service.

Languages

Arabic
Native or Bilingual

Timeline

Member Experience Advisor

Resource One Credit Union
08.2025 - Current

Substitute Teacher

Allen ISD- Allen TX
08.2022 - 05.2025

Member Service Representative

Resource One Credit Union
12.2019 - 04.2021

Cashier

Rite-Aid Pharmacy
03.2009 - 06.2011

Associate Degree in Engineering - Engineering

Schoolcraft College

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