Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rana Alani

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

12
12
years of professional experience

Work History

Guest Specialist

Bob's Discount Furniture
10.2017 - Current
  • Annual 800k-1M yearly commissions sales and this is how I achieve this numbers
  • Went above and beyond job requirements to provide superior service to every customer.
  • Provided information about [Description] services and answered questions with knowledgeable responses.
  • Greeted incoming customers and offered immediate assistance.
  • Accepted payments, submitted into system and issued receipts.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Ensure high levels of customer satisfaction through excellent sales service
  • Assess customers needs and provide assistance and information on product features
  • Welcome customers to the store and answer their queries
  • Follow and achieve department's sales goals on a monthly, quarterly and yearly basis
  • Go the extra mile” to drive sales
  • Maintain in-stock and presentable condition assigned areas
  • Actively seek out customers in store
  • Remain knowledgeable on products offered and discuss available options
  • Process POS (point of sale) purchases
  • Team up with co-workers to ensure proper customer service
  • Build productive trust relationships with customers
  • Comply with inventory control procedures
  • Suggest ways to improve sales (e.g
  • Planning marketing activities, changing the store's design)

Team Leader

Macy's
01.2015 - 01.2017

Secretary

01.2012 - 07.2014
  • Alnoor company - Iraq /Baghdad

Translator

Harlow
05.2012 - 03.2014
  • I was a translator for the US army Baghdad suburbs base

Education

Bachelor's - English translation

Baghdad university
2012

Skills

  • Guest Experiences
  • POS Transactions
  • Key Management System
  • Financial Transactions
  • Creative Solutions
  • Cash Register Operations
  • Customer Satisfaction Understanding
  • Office Support
  • Product Sales
  • Active Listening and Communication
  • Computer Skills
  • Advising and Coaching

Languages

Arabic
Native or Bilingual

Timeline

Guest Specialist

Bob's Discount Furniture
10.2017 - Current

Team Leader

Macy's
01.2015 - 01.2017

Translator

Harlow
05.2012 - 03.2014

Secretary

01.2012 - 07.2014

Bachelor's - English translation

Baghdad university
Rana Alani