Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
12
12
years of professional experience
Work History
Guest Specialist
Bob's Discount Furniture
10.2017 - Current
Annual 800k-1M yearly commissions sales and this is how I achieve this numbers
Went above and beyond job requirements to provide superior service to every customer.
Provided information about [Description] services and answered questions with knowledgeable responses.
Greeted incoming customers and offered immediate assistance.
Accepted payments, submitted into system and issued receipts.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Resolved guest complaints and discrepancies in prompt and courteous manner.
Ensure high levels of customer satisfaction through excellent sales service
Assess customers needs and provide assistance and information on product features
Welcome customers to the store and answer their queries
Follow and achieve department's sales goals on a monthly, quarterly and yearly basis
Go the extra mile” to drive sales
Maintain in-stock and presentable condition assigned areas
Actively seek out customers in store
Remain knowledgeable on products offered and discuss available options
Process POS (point of sale) purchases
Team up with co-workers to ensure proper customer service
Build productive trust relationships with customers
Comply with inventory control procedures
Suggest ways to improve sales (e.g
Planning marketing activities, changing the store's design)
Team Leader
Macy's
01.2015 - 01.2017
Secretary
01.2012 - 07.2014
Alnoor company - Iraq /Baghdad
Translator
Harlow
05.2012 - 03.2014
I was a translator for the US army Baghdad suburbs base