RANA ALHAJJAJ
midland
Summary
Dynamic customer service professional with a proven track record at The Home Depot, excelling in issue resolution and relationship building. Demonstrated expertise in cash handling and data management, consistently enhancing customer satisfaction and loyalty. Recognized for strategic problem-solving and maintaining high standards of service in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Pro Associates
The Home Depot
09.2016 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Negotiated with suppliers to secure cost-effective contracts, improving company's bottom line.
- Improved reporting accuracy, implementing new data management system.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
Tax Preparer
Jackson Hewitt
01.2017 - 04.2018
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Customer Service Cashier
Mejer
08.2015 - 04.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Bachelor of Science - Computer Science
Al Mustansiria University
Baghdad ,Iraq06-2002
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Cash handling
- Customer engagement
- Complex Problem-solving
- Decision-making
- Relationship building
- Courteous and professional
- Client engagement
- Issue resolution
- Data entry
- Customer service orientation
- Order fulfillment
- Customer relationship management (CRM)
- Loyalty program promotion
- POS system operation
- Loss prevention
- Forklift operation
- Reliable and punctual
- Basic accounting
Languages
English
Professional Working
Arabic
Native or Bilingual
Timeline
Tax Preparer
Jackson Hewitt
01.2017 - 04.2018
Pro Associates
The Home Depot
09.2016 - Current
Customer Service Cashier
Mejer
08.2015 - 04.2016
Bachelor of Science - Computer Science
Al Mustansiria University
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