Rana Banks
Navasota,TX
Summary
Story-driven Journalist adept at developing articles and investigating issues with tenacious and unwavering dedication. Offering 5 years of experience in print and online media. Versed in viral trends and breaking news response with proven success leveraging social media platforms to increase engagement.
Overview
10
10
years of professional experience
Work History
Filing Clerk
Navasota Housing Authority
10.2021 - Current
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Optimized information gathering and presentations with implementation of practical filing system.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Assisted development and implementation of new administrative procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Petro Cashier
Brookshire Brothers
12.2013 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Processed 50 transactions per day.
Education
Bachelor of Arts - Mass Communications
Sam Houston State University
Huntsville, TX05.2013
Skills
- Performance Improvement
- Customer Service
- Phone Call Answering
- Self Starter
- PC Proficiency
- Public Opinion Understanding
- Grammatical Skills
- Story Pitches
- Editorial Collaboration
- Audience Engagement
- Researching
- Active Listening
- Feature Writing
- Beat Reporting
- Interviewing Strengths
Photography, Beginner web design, storytelling
I've been a photographer for 14 years. I know the basics of web design. I know how to write and tell a story.
Timeline
Filing Clerk
Navasota Housing Authority
10.2021 - Current
Petro Cashier
Brookshire Brothers
12.2013 - 07.2023
Bachelor of Arts - Mass Communications
Sam Houston State University