Rana Flowers
Lancaster,SC
Summary
Outgoing Office Manager Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
23
23
years of professional experience
Work History
Supervisor of Operations
United Parcel Service, UPS
Lancaster, 54
08.2012 - Current
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, correcting errors on time cards nightly ,making adjustments as requested by employee.(per deemed correct by FT super)
- Promoted positive customer experience through day-to-day supervision and management of UPS facility.
- Provided exceptional customer service to customers, increasing customer loyalty .
- Reported issues to higher management with great detail, resulting in positive feedback from employees ..
Customer Service Representative
Spiegel Catalog
Charlotte, NC
09.2007 - 08.2012
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Machine Operator
Springs Industries
Lancaster, 54
05.1999 - 09.2007
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly
Education
Associate of Science - Nursing
University South Carolina Lancaster
Lancaster, SC05.2017
Skills
- Focus and Follow-Through
- Customer Service
- Building and Facility Management
- Employee Motivation
- Policies and Procedures Implementation
- Desktops, Laptops and Mobile Devices
- Payroll Administration and Timekeeping
- Trucking Dispatching
- Inventory Management
Accomplishments
- Promoted to OMS after 4 months with the company.
Timeline
Supervisor of Operations
United Parcel Service, UPS
08.2012 - Current
Customer Service Representative
Spiegel Catalog
09.2007 - 08.2012
Machine Operator
Springs Industries
05.1999 - 09.2007
Associate of Science - Nursing
University South Carolina Lancaster
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