Rana Jolly
Prescott Valley,AZ
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
20
20
years of professional experience
Work History
2nd Manager (Assistant Manager)
In-N-Out Burger
08.2004 - Current
- Managed and motivated associates to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for associates and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new associates with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring associates.
- Cross-trained existing associates to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved associate conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on associate engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for associates.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for associates.
- Mentored associates for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Led change management initiatives to drive organizational transformation without compromising associate morale or productivity levels.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other associates.
- Improved staffing during busy periods by creating associate schedules and monitoring call-outs.
- Established performance goals for associates and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow associates to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with associate, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored associates in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Nursing
Yavapai Community College
Prescott, AZEarly Childhood Education
California State University At Fullerton
Fullerton, CAGeneral Studies/Business
Riverside Community College
Riverside, CASkills
- Team Leadership
- Time Management
- Verbal and written communication
- Operations Management & Efficiency
- Training and Development
- MS Office
- Performance Management
- Staff Development
Timeline
2nd Manager (Assistant Manager)
In-N-Out Burger
08.2004 - Current
Nursing
Yavapai Community College
Early Childhood Education
California State University At Fullerton
General Studies/Business
Riverside Community College
Similar Profiles
Amelia PorterAmelia Porter
Cashier Team Lead at In-N-Out BurgerCashier Team Lead at In-N-Out Burger
Kyle TicklerKyle Tickler
In-N-Out Burger Associate at In-N-Out BurgerIn-N-Out Burger Associate at In-N-Out Burger
Manuel MunozManuel Munoz
Manager of Operations at In-N-Out BurgerManager of Operations at In-N-Out Burger