Rana Khonsari
Bloomington,IN
Summary
Authorized to work in the US for any employer.
Reliable direct skills professional enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Hostess
Red Robin
10.2022 - 05.2023
- Make sure the hostess stand is clean
- Seat the customers
- Present excellent customer service
- Do the to go orders
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Relayed guest comments or suggestions to manager on duty for further action.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Seated patrons based on guest preferences and seating availability.
- Opened and closed seating sections according to volume of guests.
- Promoted business loyalty by fostering positive customer relationships.
- Delivered pick-up and curbside orders to guests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Delivery Driver
DoorDash
01.2019 - Current
- Delivery of food and anything else customer requests
- Maintained and documented changes, while reporting to customers if necessary
- Met 100% percent of delivery goals
- Delivered a variety of products, including food and anything else per the customers request
- Drove dedicated driver routes
- Picked up orders
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Fostered positive working relationships with regular customers.
- Minimized company liability and risks to loads by obeying traffic laws.
- Kept detailed records of deliveries and money received from customers.
Caregiver/Personal Assistant
Village Caregiving
04.2022 - 10.2022
- Help clients with their daily living skills
- Help with their meds
- Watch over them while working overnights
- Help them with whatever they need help with.
Direct Support Professional
Stone Belt Arc, Inc
06.2022 - 09.2022
- Help clients with their daily living skills
- Help with their meds
- Watch over them while working overnights
- Help them with whatever they need help with.
Caregiver/Personal Assistant
Visiting Angels
10.2021 - 05.2022
- Help clients with their daily living skills
- Help with their meds
- Watch over them while working overnights
- Help them with whatever they need help with.
Patient
Pseudo, Help
03.2021 - 02.2022
- The aides practice the following on me:
- Bathing, toileting and elimination
- Transferred me from bed to wheelchair transfer from bed to walker,
- Practicing stand by assisting and helping to rotate properly (this would be example if they worked with client that wasn't steady on their feet mostly pointed to the elderly patients and clients)
- Repositioned me in the bed and/or wheelchair to prevent falls
- Practice using a Hoyer lift.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Warmly greeted patients and visitors and made each feel welcome.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
- Maintained accurate and detailed records of patient transportation to enable tracking history and report to management.
- Educated patients and families to provide information on hospital policies and procedures related to patient transport.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Helped other staff with patient transfers by moving patients between departments.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Provided physical support to patients through diverse types of mobility assistance.
- Performed daily bedside rounds to check on patient status, well-being, and pain levels.
Medical Records Specialist
Union Hospital Terre Haute
04.2021 - 12.2021
- Work on each patient’s files while gathering information from their treatment team and/or administration of the hospital
- Provided excellent team building skills
- Good communication with the patient and staff.
Seasonal Sales Associate
09.2020 - 12.2020
- I would complete my duties and tasks and responsibilities
- I learned my position quickly and I asked point questions to ensure that I knew the expectations of the position and job itself
- Something that really makes me feel like I'm worthy of an employee is that despite being deaf that
- I have been placed as a re-hirable employee with five below and have been talking to my boss about working another seasonal position again for her and her store this coming year
Cashier and Stocker
Dollar Tree
09.2016 - 05.2017
- Stocked shelves
- Used the register and cashier to ring up customer’s purchases
- Part of a team that worked together
Hostess
Applebee's | Applebees Services Inc
06.2009 - 09.2009
- Coordinated seating and organized reservations
- Greeted customers
- Accommodated and managed private parties
- Upheld a high standard of customer service
- Cleaned and prepared tables
Direct Skills Professional
Comfort Keepers
01.2023 - Current
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Education
Associate's degree - Medical Billing and Coding
MedTech College
Indianapolis, IN05.2010
Bachelor's - General Studies
Indiana University-Purdue University
Indianapolis, IN05.2005
Skills
- Merchandising
- Retail Sales
- Math
- Cashiering
- Sales
- Basic Math
- Cash Handling
- Computer Skills
- Organizational Skills
- English
- Customer Service
- Communication Skills
- Typing
- Computer Literacy
- Hoyer Lift
- Caregiving
- Home Care
- Personal Assistant Experience
- Hospital Experience
- Stocking (2 years)
- Restaurant experience
- Patient Care
- Data Entry
- Food Preparation
- Medical Records
- Medical Office Experience
- Senior Care
- Laundry
- Medication Administration
- Vital Signs
- Meal Preparation
- Microsoft Word
- Cleaning Experience
- Microsoft Office
- Clerical Experience
- Medical Scheduling
- ICD-10
- Phlebotomy
- Medical Coding
- Insurance Verification
- Medical Terminology
- CPT Coding
- Medical Billing
- EMR Systems
- Driving
- Planograms
- Photography
- Time management
- ICD-9
- ICD Coding
- HIPAA
- Google Docs
- Direct support
- Driver's License
- Assessments
- Work style: Reliability — Proficient
- October 2021
- Tendency to be reliable, dependable, and act with integrity at work
- Full results: Proficient
- Medical receptionist skills — Familiar
- October 2022
- Managing physician schedules and maintaining accurate patient records
- Full results: Familiar
- Delivery driver — Familiar
- February 2022
- Interpreting instructions or signs and solving problems
- Administrative assistant/receptionist — Familiar
- January 2022
- Using basic scheduling and organizational skills in an office setting
- Customer focus & orientation — Completed
- April 2022
- Responding to customer situations with sensitivity
- Full results: Completed
- Security guard skills — Familiar
- September 2022
- Assessing risks, enforcing security standards, and handling complaints
- Customer service — Completed
- Identifying and resolving common customer issues
- Retail customer service — Completed
- May 2022
- Responding to customer situations in a retail setting
- Attention to detail — Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting
- Information
- Teamwork: Interpersonal skills — Familiar
- Responding to challenging team situations at work
- Food service: Customer situations — Familiar
- Identifying and addressing customer needs in a food service setting
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Groups
- Art Club
- January 2021 to Present
- I paint with a bunch of lovely ladies and we help each other out, while letting our creative sides come
- Out through our art classes
- Grocery Shopping
- Medical Records Management
- Light Housekeeping
- Basic Care Services
- Mobility Support
- Scheduling Medical Appointments
- Dietary Needs
- Supporting Daily Living Needs
- Client Needs Assessment
- Recreational Activities
- Personal Care Assistance
- Client Requirements
- MEDITECH EHR Software
- Medical Documentation
- HIPAA Guidelines
- Rehabilitation Programs
- Community-Based Educational Programs
- Organizational Goal Development
- Housekeeping Duties
- Healthy Meal Preparation
- General Housekeeping
- Electronic Medical Record Software
- Set Objectives
- Medical Programs Implementation
- Health Information Systems (HIS)
- Patient Information
- Disability Assistance
- Medical Charting
- Medicare Compliance
- Manage Records
- Patient Care Assessment
- Fundraising
Accomplishments
- Achieved the Top Dasher Reward monthly by completing my duties and providing excellent customer service with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved multiple issues which led to positive results.
Certification
CPR Certification
June 2021 to Present
First Aid Certification
June 2021 to Present
Additional Information
- Awards , Indiana Power Caucus Scholarship May 2018 I was chosen among all the people who applied. There was a competition and I won for my district area!!! Top Dasher Reward for DoorDash August 2021 Top Dasher Reward for DoorDash November 2021 Top Dasher Reward for DoorDash April 2022 Top Dasher Reward for DoorDash May 2022
Languages
Persian
Native or Bilingual
American sign language
Native or Bilingual
English
Native or Bilingual
Timeline
Direct Skills Professional
Comfort Keepers
01.2023 - Current
Hostess
Red Robin
10.2022 - 05.2023
Direct Support Professional
Stone Belt Arc, Inc
06.2022 - 09.2022
Caregiver/Personal Assistant
Village Caregiving
04.2022 - 10.2022
Caregiver/Personal Assistant
Visiting Angels
10.2021 - 05.2022
Medical Records Specialist
Union Hospital Terre Haute
04.2021 - 12.2021
Patient
Pseudo, Help
03.2021 - 02.2022
Seasonal Sales Associate
09.2020 - 12.2020
Delivery Driver
DoorDash
01.2019 - Current
Cashier and Stocker
Dollar Tree
09.2016 - 05.2017
Hostess
Applebee's | Applebees Services Inc
06.2009 - 09.2009
Associate's degree - Medical Billing and Coding
MedTech College
Bachelor's - General Studies
Indiana University-Purdue University
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