Rana Musharbash
Fairfield,CA
Summary
To work in a creative and challenging environment using all my knowledge and skills where I could constantly learn to deliver solutions to problems which helps in the organization growth. Versatile Branch Manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with10 years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals. Accomplished with 10 years of experience interacting with customers to increase sales and offer services. Seasoned expert at promoting products and offerings, creating new accounts and assisting customers with various requests. Motivated and results-oriented with background increasing new customer accounts and maximizing services among existing customers.
Overview
22
22
years of professional experience
Work History
Wealth Management Banking Specialist
Bank of America Merrill Lynch
09.2022 - Current
- Committed to delivering exceptional white glove service for our clients and the financial teams
- Collaborating with teammates on new techniques or best practices that will simplify banking request
- Deepen Client Adoption by engaging in unpenetrated Households
- Increase Client utilization of digital adoption
- Provide solutions that offer comprehensive yield and liquidity while the Advisor builds a portfolio deployment strategy
- View current reporting that provides newly onboarded households without a banking relationship
- Serve as a trusted business development partner to Merrill advisors to deepen client's relationships grow with banking
- Participate in Culture Committee councils to discuss upcoming community and Firm events
- Instill top producer best practices and professionalism
- Deliver a high-quality client experience consistent with the expectations of wealth clients by providing comprehensive financial solutions
Branch Manager
JP Morgan Chase
01.2019 - 10.2021
- Ability to set the tone of a warm and welcoming environment to deliver on exceptional customer experience Partner with branch employees to make every entrance into the branch a memorable one
- Manage and coach employees to recognize customers' needs Create branch-specific strategies to drive growth to our business Use reporting to identify high potential clients as well as trends
- Being a Culture Champion to get market involved with BRG's while supporting new enrollments while fostering an inclusive and diverse atmosphere
- An advocate for employee's growth and career development
- Work closely with One Chase Partners and Bankers to drive results in both Lending and Investments Set a goal for the day with direction for all employees during Daily Download
- Having a set designated time for One Chase meetings to receive up-to-date production status
- Optimize schedule to maximize opportunity with customer facing peak times and having a lobby engager at all Times to welcome clients and direct them
- Coach employees one on one to company standards and behaviors
- Hold weekly Operation meeting with LAO to confirm sound controls are in place
- Prioritize employee development plans are on track by completely check-ins quarterly
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Personal Banker
JP Morgan Chase
02.2016 - 01.2019
- Establish and maintain relationships with consumer and business customers to provide assistance with their complex needs
- Partnered with One Chase team to deliver on exceptional client experience
- Utilized value statement to get a full picture of clients worries, needs, and savings objective
- Budget planning with tools such as budget builder and financial snapshot to create a successful and achievable goal
- Collaborated with management for a plan of the day including call blocks, appointments, and open availability to use time wisely
Assistant Branch Manager
JP Morgan Chase
08.2013 - 02.2016
- Recruit staff members and oversee training programs
- Help customers deepen relationships by assuring them we have the best partners to get them to their financial goals
- Excel within highly competitive environments to bring the highest results
- Proven leadership with team building skills coupled with the ability to direct strong teams in managing client relationships and providing excellent customer service
- Having the expertise to resolve customer issues from start to finish, which in return compliments my ability to aggressively build solid client base and drive revenue growth
- Successfully Accomplishing a Satisfactory Branch Audit
- Worked closely with the staff in order to prepare them to be knowledgeable with the Policy and Procedures also Federal Regulations
Financial Representative
Washington Mutual ~ JP Morgan Chase
09.2009 - 08.2013
- Build and maintain client bases, keeping current client plans up-to-date and recruiting new clients on an ongoing basis
- Analyze financial information obtained from clients to determine strategies for meeting clients' financial objectives
- Profile clients to determine their current income, expenses, insurance coverage, financial objectives, risk tolerance, or other information needed to develop a financial plan
- Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, online banking and certificates of deposit
- Investigate and correct errors upon customers' request, according to customer and bank records Perform foreign currency transactions and sell traveler's checks
Lead Teller
JP Morgan Chase
11.2005 - 09.2009
- Determine customers' financial services needs and prepare proposals to sell services that address these needs
- Completed Internal Controls Monthly and on time
- Consistently did collateral sweeps to confirm no outdated material or merchandise was left
- Efficiently handled merchant accounts, large deposits, change orders
- Examining deposits or withdrawal documents for completeness and accuracy, validating account information, processing a variety of teller transactions, and balancing all monetary totals
- Prepared all incoming and outgoing shipments for Vault and ATM machines
Teller
Union Bank of California
02.2003 - 05.2004
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Check to ensure that appropriate changes were made to resolve customers problems
- Solicit sales of new or additional services or products
Education
Some College (No Degree) -
Long Beach Community College
Long Beach, CAHigh School Diploma -
Hesperia High School
Hesperia, CA01.2004
Skills
- Team Recruiting and Onboarding
- Sales Program Coordination
- Problem-Solving
- Staff Training and Development
- Relationship Building
- Customer Service
- Sales Records Management
- Operational Records Review
- Product and Service Promotion
- Decision Making
- Operating Procedures and Policies
- Sales Projections
- Networking Events
- Time Management
- Salesforce Software
- Detail-Oriented
- Performance Evaluations
- Customer Complaint Resolution
- Verbal and Written Communication
- Operations Management Employee
- Retention
- Appointment Scheduling
- Account Servicing
- Business Needs Assessment
- Sales Targeting
- New Hire Onboarding
- Document Management
- Account Acquisition
LANGUAGES
English, Arabic
Timeline
Wealth Management Banking Specialist
Bank of America Merrill Lynch
09.2022 - Current
Branch Manager
JP Morgan Chase
01.2019 - 10.2021
Personal Banker
JP Morgan Chase
02.2016 - 01.2019
Assistant Branch Manager
JP Morgan Chase
08.2013 - 02.2016
Financial Representative
Washington Mutual ~ JP Morgan Chase
09.2009 - 08.2013
Lead Teller
JP Morgan Chase
11.2005 - 09.2009
Teller
Union Bank of California
02.2003 - 05.2004
Some College (No Degree) -
Long Beach Community College
High School Diploma -
Hesperia High School
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