Rana Rezk
Colonia
Summary
Dynamic Account Manager with a proven track record at Genpro Inc, excelling in relationship building and data-driven decision making. Successfully developed strategic account plans, enhancing client satisfaction and retention. Skilled in sales negotiation and multi-task management, driving revenue growth through innovative solutions and effective collaboration.
Overview
3
3
years of professional experience
Work History
Account Manager
Genpro Inc
Rutherford
05.2023 - Current
- Developed strategic account plans to align with client goals.
- Cultivated client relationships to drive satisfaction and retention.
- Conducted regular check-ins to proactively address client needs and concerns.
- Acted as main point of contact in matters relating to client concerns and needs.
- Managed multiple accounts simultaneously while meeting deadlines.
- Analyzed market trends to provide insights for account strategies.
- Provided training and guidance to new Account Managers.
- Collaborated in brainstorming sessions to generate innovative business development ideas.
Sales and Service Expert
24-HOUR FITNESS
Clark
05.2023 - Current
- Executed CARE sales model, delivering engaging guest experience tailored to customers' unique needs while providing best-in-class service
- Manage and follow up on leads by using a Lead Management System, and utilize a daily planner to track and plan successful lead management and selling activities
- Built relationships to communicate value of 24 Hour Fitness offerings, focusing on behaviors driving member acquisition and retention
- Generated leads through member promotions, referrals, guest pass distribution, and phone outreach to generate leads
Carrier Sales Coordinator
Genpro Inc
Rutherford
10.2022 - 08.2023
- Negotiated competitive freight rates with carriers, enhancing cost-effectiveness for clients.
- Analyzed market trends to identify carrier partners, leading to improved service offerings.
- Collaborated with sales teams, aligning carrier services with customer requirements to improve satisfaction.
- Engaged in weekly team meetings to collaboratively address progress and align on objectives.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
Education
Associate of Liberal Arts - Psychology
Middlesex County College
Edison, NJ05-2022
Bachelor of Science - Business Administration (concentration: management)
Montclair State University
Montclair, NJSkills
- Sales negotiation
- Revenue generation
- Data-driven decisions
- CRM software
- Account management
- Data-driven decision making
- Multitask management
- Team collaboration
- Relationship building
Timeline
Account Manager
Genpro Inc
05.2023 - Current
Sales and Service Expert
24-HOUR FITNESS
05.2023 - Current
Carrier Sales Coordinator
Genpro Inc
10.2022 - 08.2023
Associate of Liberal Arts - Psychology
Middlesex County College
Bachelor of Science - Business Administration (concentration: management)
Montclair State University