Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rana Zabalawi

Sugar Land,TX

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

38
38
years of professional experience

Work History

International Patient Coordinator

Texas Children's Hospital
09.2014 - Current
  • Provide timely coordination while managing high volumes of international patients/families.
  • Responsible for communicating with international patients/families regarding appointments, care plans, financial, health and concierge resources available
  • Acts as primary contact using appropriate protocols for resolution of any patient concerns implementing service recovery
  • Advocate on behalf of international patients and provide equitable healthcare services.
  • Responsible for facilitating initial point of service collections in support of International Program financial service policies and goals.
  • Foster strong relationships with international patients, families, referral sources and TCH staff and physicians
  • Assess and resolve disagreements or discrepancies, if any, between patient/family vs. treating teams vs. payors requirements
  • Serve as primary point of contact for non-clinical care coordination through continuum of care for patients, families, and referring physicians
  • Coordinate and manages educational/advisory meetings, evaluation tests, and consultations for patients within specified time periods
  • Resolve issues encountered during day to keep patient on schedule.
  • Provide advance notice to patients and referring physicians of required follow-up testing to maintain regulatory compliance, and coordinates required follow-up.
  • Address International Patients medical needs including afterhours and weekend calls, including emergency protocol: Calling 911, interpreting/explaining situation to emergency dispatch, paging on-call physicians at TCH interpreting over phone between patient and provides, and arranging interpretation and transportation services if sent to ER/admitted.
  • Communicate and cooperates with other departments, clinics, physicians to assist international visitors.
  • Work closely with case managers, pharmacy and other clinical departments
  • Educate patients and family members regarding Texas Children's Hospital.
  • Work closely with Guest Services to secure hotel accommodations, transportation, and other services in timely fashion.
  • Escort patients when arriving to campus , including early mornings to help check-ins and staying after hours if needed.
  • Answering patient calls for after-hours emergencies
  • Explained upcoming treatment preparation, instructions, and other facts to patients
  • Worked with patients to schedule tests and procedures
  • Maintained confidentiality of patient data and condition to safeguard health information
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication

Senior International Sales Executive

Interantional Exports
06.2008 - 09.2014
  • Developed relationships with clients and potential clients to improve business growth.
  • Traveled from Houston, TX to Middle East to reach customers in international markets.
  • Motivated salesforce to achieve sales goals through incentives and rewards.
  • Collaborated with Regional Sales Managers to make strategic sales decisions.
  • Documented transactions and managed high-value accounts using Macola.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing. resulting in increased revenue and improved customer satisfaction scores
  • Developed relationships with clients and potential clients to improve business growth
  • Traveled from Houston, TX to the Middle East to reach customers in international markets
  • Improved sales techniques and made sales pitches to [Number] potential clients per quarter
  • Motivated salesforce to achieve sales goals through incentives and rewards

Principal Aministrative Assistant

Iman Academy School
05.2003 - 05.2008
  • Answered phones, took messages and transferred calls.
  • Performed bookkeeping and accounting tasks for school.
  • Composed, typed and distributed correspondence, reports and notices.
  • Maintained timesheets and absences for school.
  • Used PA system, two-way radio and multi-line phone system.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Senior Administrative Assistant

Emirates Industrial Bank
10.1990 - 04.2003
  • Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Developed strategies to streamline and improve office procedures.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Created and maintained databases to track and record customer data.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Scheduled office meetings and client appointments for staff teams.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Assisted development and implementation of new administrative procedures.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed department budgets and generated financial reports for management review.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Administrative Assistant to the Director

Kuwait Oil Company
06.1985 - 08.1990
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Education

Bachelor of Science - Business Administration And Management

Kuwait University
Kuwait
05.1990

Skills

  • Attention to Detail
  • Patient Health Information Access
  • Organizational Skills
  • Patient Registration
  • Multi-Line Telephone Systems
  • Healthcare Regulations
  • Medical Terminology
  • Time Management
  • Multitasking Abilities
  • Bilingual in Arabic and English
  • HIPAA Regulations
  • Critical Thinking Skills
  • Patient Flow Coordination
  • Healthcare System Navigation

Languages

Arabic
Full Professional

Timeline

International Patient Coordinator

Texas Children's Hospital
09.2014 - Current

Senior International Sales Executive

Interantional Exports
06.2008 - 09.2014

Principal Aministrative Assistant

Iman Academy School
05.2003 - 05.2008

Senior Administrative Assistant

Emirates Industrial Bank
10.1990 - 04.2003

Administrative Assistant to the Director

Kuwait Oil Company
06.1985 - 08.1990

Bachelor of Science - Business Administration And Management

Kuwait University

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Rana Zabalawi