Ranada Bates
Prosperity,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Customer Service Representative Trainer
TDB Communications
05.2023 - Current
- Enhanced customer satisfaction by providing exceptional training to customer service representatives.
- Streamlined onboarding process for new customer service representatives, resulting in increased efficiency and reduced training time.
- Mentored underperforming employees, leading to improved performance and meeting company targets consistently.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Call Center Representative
Results CX
06.2022 - 05.2023
- Maintained high call quality standards by adhering to company protocols and guidelines for efficient service delivery.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Assembler
Samsung
09.2020 - 03.2021
- Increased production efficiency by assembling components quickly and accurately.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Reduced assembly errors by following detailed instructions and blueprints for each project.
- Collaborated effectively with team members to meet production targets consistently.
- Operated pallet jack
Customer Support Specialist
General Information Services Inc.
11.2017 - 08.2020
- Enhanced customer satisfaction by efficiently resolving technical issues and addressing inquiries.
- Reduced call wait times by effectively managing incoming support requests.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Reset passwords, scheduled appointments
Bookkeeper
BI-LO
05.2009 - 05.2018
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Cash and check deposits
- Generated detailed financial reports for management review, facilitating informed decision making.
Education
No Degree - English
South Carolina State University
Orangeburg, SCHigh School Diploma -
Mid-Carolina High School
Prosperity, SC05.2004
Skills
- Call Monitoring
- Task Delegation
- Active Listening
- Technical Proficiency
- Team Leadership
- Customer Relationship Management
Timeline
Customer Service Representative Trainer
TDB Communications
05.2023 - Current
Call Center Representative
Results CX
06.2022 - 05.2023
Assembler
Samsung
09.2020 - 03.2021
Customer Support Specialist
General Information Services Inc.
11.2017 - 08.2020
Bookkeeper
BI-LO
05.2009 - 05.2018
No Degree - English
South Carolina State University
High School Diploma -
Mid-Carolina High School
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