Ranada Doyle
Dothan,AL
Summary
Adept at leveraging expert communication and network configuration skills, I significantly enhanced patient data management and satisfaction at Southeast Health Medical Center. My role as an Access Specialist saw me streamline processes and improve service delivery, showcasing my ability to work under pressure and collaborate effectively with teams.
Knowledgeable [Desired Position] with proven track record in streamlining access processes and improving system efficiency. Successfully managed and facilitated access protocols, ensuring seamless operations and compliance with organizational standards. Demonstrated expertise in data management and problem-solving, enhancing security measures and optimizing user experiences.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Access Specialist
Southeast Health Medical Center
03.2013 - Current
- Leveraged knowledge of various software platforms to optimize the management of patient information and streamline daily tasks.
- Efficiently managed waiting lists for services with limited availability by prioritizing cases based on urgency and need.
- Conducted regular audits of electronic health records, ensuring that all required documentation was up-to-date and accurate.
- Enhanced data accuracy in patient records through meticulous documentation of access-related information.
- Provided exceptional customer service while managing high call volumes, addressing inquiries quickly while maintaining professionalism at all times.
- Monitored patient satisfaction, generating valuable feedback to inform ongoing process improvements and enhance the overall experience.
- Maintained strict confidentiality of sensitive patient data in compliance with HIPAA regulations, safeguarding personal information from unauthorized access or disclosure.
- Served as a trusted resource for colleagues seeking guidance on complex access issues, sharing expertise and offering practical solutions to address challenges.
- Assisted patients in navigating complex insurance plans, helping them maximize their benefits and minimize out-of-pocket expenses.
- Addressed concerns raised by patients or caregivers promptly, fostering strong relationships built on trust and mutual respect.
- Contributed to a positive work environment by actively participating in team meetings, sharing best practices, and providing constructive feedback when necessary.
Lab Assistant
Southeast Health Medical Center
05.2010 - Current
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Worked closely with lab staff on special projects.
- Filled and labeled products, tested samples, took inventory.
- Organized specimens for testing and analytical procedures.
Nursing Unit Secretary
Southeast Health Medical Center
05.2010 - 01.2014
- Organized patient charts with diligence, ensuring accurate documentation of vital signs, medications, and treatment plans.
- Participated in unit meetings, offering valuable input on process improvements and patient care initiatives.
- Supported nursing staff by performing administrative tasks such as filing, photocopying, and answering phones.
- Processed physician orders with precision, reducing medication errors and enhancing patient safety.
- Managed inventory of unit supplies, placing timely orders to maintain adequate stock levels.
- Coordinated transportation services for discharged patients when needed, ensuring safe arrivals at their destinations.
- Expedited discharge processes, coordinating necessary paperwork and appointments for optimal patient satisfaction.
- Provided exceptional customer service to patients and families through empathetic listening and clear communication skills.
- Assisted in maintaining a safe and clean environment for patients, adhering to infection control protocols.
- Improved patient care by efficiently managing medical records and transcribing physician orders.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Prepared and processed patient referrals and transfer requests.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Registered and verified patient records before triage with most up-to-date information.
Staffing Coordinator
Oxford Healthcare
02.2007 - 11.2009
- Facilitated smooth employee transitions with comprehensive onboarding program.
- Completed human resource operational requirements by scheduling and assigning employees.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Interviewed, hired, and mentored over [Number] new personnel and oversaw all staffing operations.
Mental Health Technician
Laurel Oaks Behavioral Health
09.2002 - 10.2007
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Charted on each patient daily.
- Organized recreational activities to assist in patient recovery.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Education
Bachelor of Science - Human Services
Troy University
Troy, AL05-2017
Associate of Science - Early Childhood Education
Chipola College
Marianna, FL12-2014
No Degree - Medical Laboratory Science
Fortis College
Dothan, AL06-2007
Skills
- Customer support
- Software installation
- Network configuration
- Security protocols
- Expert communication
- Access control management
- Remote Access tools
- Disaster recovery
- Maintaining records
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Punctual and hardworking
- Problem-solving abilities
- Calm and effective under pressure
- Time management
- Critical thinking
- Registration and scheduling
- Excellent communication
- Team collaboration
- Organizational skills
- Effective communication
- Active listening
Certification
Medical assistant
Timeline
Access Specialist
Southeast Health Medical Center
03.2013 - Current
Lab Assistant
Southeast Health Medical Center
05.2010 - Current
Nursing Unit Secretary
Southeast Health Medical Center
05.2010 - 01.2014
Staffing Coordinator
Oxford Healthcare
02.2007 - 11.2009
Mental Health Technician
Laurel Oaks Behavioral Health
09.2002 - 10.2007
Bachelor of Science - Human Services
Troy University
Associate of Science - Early Childhood Education
Chipola College
No Degree - Medical Laboratory Science
Fortis College
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