Ranada Williams-Gilchrist
Johnston,SC
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 2 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
21
21
years of professional experience
Work History
Owner/Childcare Provider
Vision Daycare LLC
08.2020 - Current
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Scheduled employee for shifts, taking into account customer traffic and employee strengths.
- Established foundational processes for business operations.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Managed day-to-day business operations.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
CSR
NWTF
01.2019 - 08.2020
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained staff on operating procedures and company services.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Special Education Teacher Assistant
Saluda Elementary School
08.2018 - 06.2019
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Facilitated administration and scoring of standardized tests and assessments to draw meaningful data regarding learning and growth.
- Implemented evidence-based teaching strategies resulting in improved overall classroom performance and increased student success.
- Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
- Supported teacher in development of individual learning strategies.
- Instructed student activities to implement goals for remediation of deficiencies and drive student success.
- Provided support to help students with special needs learn and grow.
- Kept open and frequent communication with families to provide regular updates on child's academic progress and individualized needs.
- Escorted students to different school locations to provide ongoing assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Collaborated with teachers and specialists to assess student progress.
Mail Carrier
US Post Office
04.2003 - 02.2018
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Reduced the number of customer complaints regarding undelivered or damaged packages through careful handling practices during transportation from the post office to recipient addresses.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
Medicaid Eligibility Specialist
SC Medicaid
02.2017 - 08.2017
- Assisted clients with completion of applications and paperwork.
- Managed high caseloads efficiently, prioritizing tasks effectively and utilizing time-management skills to meet deadlines consistently.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests, and personal inventories to assist clients in determining strengths and weaknesses
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Conducted thorough assessments of potential fraud or abuse cases, ensuring proper investigation and resolution when warranted.
- Resolved eligibility discrepancies by carefully reviewing regulations and collaborating with relevant parties to reach accurate determinations.
- Effectively communicated with diverse populations seeking assistance, demonstrating empathy while maintaining professionalism throughout interactions.
Education
Early Childhood Development Certificate - Early Childhood Education
Piedmont Technical College
Greenwood, SC06.2001
High School Diploma -
Saluda High School
Saluda, SC05.1999
Skills
Sales Development
Sales strategics
Organizational Structuring
KPI Tracking
Inventory Tracking and Management
Performance Improvement
Attention to Detail
New Business Development
Customer Service
Customer Relations
Timeline
Owner/Childcare Provider
Vision Daycare LLC
08.2020 - Current
CSR
NWTF
01.2019 - 08.2020
Special Education Teacher Assistant
Saluda Elementary School
08.2018 - 06.2019
Medicaid Eligibility Specialist
SC Medicaid
02.2017 - 08.2017
Mail Carrier
US Post Office
04.2003 - 02.2018
Early Childhood Development Certificate - Early Childhood Education
Piedmont Technical College
High School Diploma -
Saluda High School
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