Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ranadheer Kulla

Austin

Summary

Knowledgeable site reliability engineer with solid background in providing technical support and resolving production issues efficiently. Proven ability to troubleshoot complex systems and implement effective solutions. Demonstrated strong analytical skills and capacity to collaborate seamlessly with cross-functional teams.

Overview

7
7
years of professional experience

Work History

Production Support Engineer

Apple
06.2020 - Current
  • Performed On-call support for SRE team working on P1 incidents in timely manner
  • Deployed major production releases which include critical application configuration changes
  • Improved production efficiency by identifying and troubleshooting issues in a timely manner.
  • Collaborated with cross-functional teams to identify areas for improvement in the production process, resulting in cost savings and increased efficiency.
  • Reduced downtime by proactively monitoring systems for potential issues and addressing them before they escalated.
  • Performed root cause analysis and implemented corrective actions.
  • Analyze, manage, and coordinate new technology releases with the team, working closely with business partners to ensure timely complete of releases.
  • Design, Develop, Test & Release enhancements to reference data applications including re-engineering / strategic changes, major projects, small enhancements, production fixes and production support.
  • Strong participation in production support and enhancements
  • Identify application performance and process improvement initiatives and implement the same in consultation with project manager.
  • Working on Production support processes such as incident/change/problem management, call triaging and critical issue procedures.

Application Systems Engineer

Exxon Mobil
06.2018 - 05.2020
  • Participated in code reviews to maintain high-quality coding standards across projects while also fostering a collaborative work environment.
  • Developed innovative software solutions for business needs, resulting in increased efficiency and productivity.
  • Maintained a high degree of system availability by proactively addressing potential bottlenecks and performance issues before they escalated into major problems.
  • Optimized system architecture by recommending updates and enhancements based on extensive research and analysis of industry trends.
  • Delivered real user and synthetic monitoring instrumentation and dashboards using variety of monitoring tools in our portfolio.
  • Worked on analyzing and detecting problems within an application and providing rapid response to mitigate critical issues and provide recommendations to prevent issues in the future.
  • Experience on performance monitoring tool alerts, dashboards and data trend analysis using an enterprise monitoring tool(s)
  • Mainly involved in performing upgrades, audits, change requests, and handling incidents
  • Expertise in recommending baseline monitoring thresholds and recommend performance monitoring KPI's and SLA's
  • Create, manage and maintain strategies around the service, products and data for the enterprise monitoring service.
  • Experience with the following applications monitoring tools: AppDynamics, SPLUNK, MoogSoft, Solar Winds, Datadog
  • Worked on migrating the AppDynamics controller instance from On-Premise to SaaS

Education

Master of Science - Computer Science

Governors State University
Park Forest, IL
12-2017

Skills

  • System troubleshooting
  • Network configuration
  • Data center operations
  • Security protocols
  • Role-based Access control
  • User management
  • Incident management
  • Log analysis
  • System monitoring

Timeline

Production Support Engineer

Apple
06.2020 - Current

Application Systems Engineer

Exxon Mobil
06.2018 - 05.2020

Master of Science - Computer Science

Governors State University

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Ranadheer Kulla