Ranae Edwards
Peoria,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Front Desk / Housekeeping /Laundry Associate
Extended Stay America
Peoria, AZ
10.2021 - 12.2022
- Organized linen carts for efficient delivery to guest rooms.
- Maintained laundry machines in good working order by performing regular maintenance checks.
- Operated washers and dryers to clean articles such as sheets, blankets, tablecloths, curtains.
- Assisted with loading garments into washing machines and unloading from dryers after cycles were complete.
- Sorted and folded linens, towels, and other fabrics according to size and fabric type.
- Inspected all finished items for quality assurance prior to folding and packaging them for distribution.
- Stocked shelves with freshly laundered linens in a neat and organized manner.
- Took payment for completed services and issued receipts with cash register or POS system.
Housekeeping Manager
Hermosa Inn / Lons Restaurant
Paradise Valley, AZ
12.2017 - 07.2021
- Manage and maintain all cleanliness needs of Hermosa Inn hotel guestrooms, public space as well as Lons Restaurant
- Hire, Coach and Schedule all staff
- Order all housekeeping supplies, Quarterly/monthly Inventory reports
- Implemented inspection program and incentive
- Improved productivity
- Improved team morale within department as well as communication between engineering and housekeeping.
- Resolved customer complaints in a timely manner.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Maintained accurate records of supplies and equipment inventory.
Housekeeping Manager
Camby Hotel
Phoenix, AZ
11.2015 - 12.2017
- Pre-Opening Team
- Assist Director of Housekeeping with leadership, development, coach and train staff
- Develop all housekeeping job descriptions, Inspection program/incentive and Laundry Incentive
- Daily standup meeting, maintaining daily project calendar and General Deep cleaning program
- Quarterly Linen/supplies inventory.
Housekeeping Manager
Staybridge Suites
West Des Moines, IA
12.2012 - 10.2015
- Schedule, train and coach housekeeping, laundry and kitchen staff
- Assign daily projects
- Inspect rooms and cleanliness of entire property
- Wednesday Manager on duty for Social, ensuring guest satisfaction.
Guest Experience Manager
Westin Kansas City Crown Center
Kansas City, MO
03.2008 - 08.2012
- Assigned housekeeping assignments, daily projects and conducted daily standup meetings
- Inspect rooms and public area daily
- Ensure productivity goals are met
- Respond to all guest issues/complaints to improve housekeeping guest scores.
Education
Associate of Applied Science - Substance Use Disorders
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZSkills
- Customer Service / Guest Satisfaction
- Team Building and Management
- Attention to detail
- Time Management
- Multi-task
- Problem Solving
- Adaptability
- Scheduling
- Leadership
- Creative
- Empathy
Accomplishments
- Awarded "Impact Manager of the Quarter" / Successful Completion of Associate Development Program / Green Commitee Member / Safety and Sustainability Member / Monitored 5S and Kaizen Projects in department (Westin)
- Awarded "Cultural Team Building Ambassador" (Camby)
- Stars of the Industry Nominee AAA Inspectors Best of Housekeeping Award Conde Nast, #1 hotel in Southwest, #8 in U.S. (Hermosa Inn)
Timeline
Front Desk / Housekeeping /Laundry Associate
Extended Stay America
10.2021 - 12.2022
Housekeeping Manager
Hermosa Inn / Lons Restaurant
12.2017 - 07.2021
Housekeeping Manager
Camby Hotel
11.2015 - 12.2017
Housekeeping Manager
Staybridge Suites
12.2012 - 10.2015
Guest Experience Manager
Westin Kansas City Crown Center
03.2008 - 08.2012
Associate of Applied Science - Substance Use Disorders
Maricopa Community Colleges - Rio Salado Community College
Similar Profiles
Wanda BlaneyWanda Blaney
Housekeeper at Extended Stay AmericaHousekeeper at Extended Stay America
Melissa PeckMelissa Peck
General Manager at Extended Stay AmericaGeneral Manager at Extended Stay America
Hilda MaldonadoHilda Maldonado
Full Time Guest Service Representative at Extended Stay AmericaFull Time Guest Service Representative at Extended Stay America
Mohammed LoumMohammed Loum
Hotel Receptionist at Extended Stay AmericaHotel Receptionist at Extended Stay America
Gloria KlugGloria Klug
VP of Marketing at Blue Cactus Consulting & Spectrum Technology SolutionsVP of Marketing at Blue Cactus Consulting & Spectrum Technology Solutions