Ranah Sierra
Enterprise,AL
Overview
20
20
years of professional experience
Work History
Strategic Account Executive – Healthcare Markets
RxBenefits
Enterprise, AL (remote)
06.2023 - 04.2025
- Managed a diverse client book of business that included multi-employer groups, Native American tribal groups, and hospitals with entity-owned pharmacies
- Deep understanding of clients’ industry and organizational structures, staying current on clients’ news and changes
- Knowledge of clients’ contracts and conducted routine audits to ensure plans’ accuracy and intent
- Established and maintained professional working relationships with client, broker, PBM, and vendor partners
- Acted as a liaison between internal Operations teams, clients, brokers, PBM partners, and vendors to research and resolve service-related issues
- Monitored client trend and consulted clients and brokers on PBM services and program offerings
- Composed and delivered client quarterly business reviews which led to client/broker engagement and upsell opportunities
- Partnered with internal departments such as Operations and Business Development to drive sales and client retention
Senior Account Manager – Strategic Markets
RxBenefits
Enterprise, AL (remote)
02.2023 - 06.2023
- All Account Manager job duties mentioned below with the following added responsibilities:
- Mentored newly hired Account Managers and served as a resource for our team
- Independently owned and managed a small book of business
- Participated in Finalist presentations
Account Manager – Strategic Markets
RxBenefits
Dothan, AL (remote)
05.2020 - 02.2023
- Served as the primary point of contact for assigned clients day-to-day operational needs
- Researched and resolved client issues in a prompt and efficient manner
- Responsible for scheduling and/or providing ad-hoc reporting to accommodate assigned clients’ needs
- Developed and maintained a strong working relationship with both EBCs and clients, beginning with the implementation process and extending throughout the client’s lifecycle
- Documented all pertinent account details for assigned clients in Sales Force to ensure account integrity
- Audited clients’ accounts to ensure plans are set up and processing in accordance with clients’ intent
- Assisted SAE with analysis of utilization reports and make appropriate recommendations for benefit plan changes
Benefit Implementation Specialist
RxBenefits
Dothan, AL (remote)
03.2019 - 05.2020
- Oversaw the completion of various task assignments associated with implementation, including those assigned to both team members and me for numerous implementation projects at any given time
- Analyzed various types of data to gain an all-encompassing understanding of client’s previous plan setup and make clinical program recommendations based off this information
- Worked directly with Employee Benefit Consultants and clients to accurately capture plan design intent and precisely relay those details to both internal and external partners
- Followed proper policies and procedures set forth by RxBenefits throughout the duration of the implementation
- Communicated effectively with the Account Management team, Employee Benefit Consultant/Client, and various other internal and external partners throughout the duration of the project
- Provided ancillary support to the Account Management team after go-live
- Maintained strong interpersonal relationships with both internal and external partners
Lead Implementation Coordinator
RxBenefits
Dothan, AL (remote)
05.2018 - 03.2019
- Worked alongside assigned Benefit Implementation Specialist to firm up pending details related to an implementation to ensure overall success of the installation
- Reviewed plan documents from incumbent PBMs and enter information into various software systems
- Drafted member communication letters regarding disruption of therapy and new pharmacy benefit information
- Provided communication support to internal departments, outside vendors, Employee Benefit Consultants, and clients throughout the implementation process
- Provided support to Account Management team when needed after go-live
- Participated in various side projects, both independently and within a team, to improve efficiency within the Implementation department
- Assisted in training team members on various Implementation roles and responsibilities to better utilize our resources during busy season
Pharmacy Technician, CPhT.
Dothan Behavioral Medicine Clinic Pharmacy
Dothan, AL
12.2014 - 05.2018
- Efficiently completed functions of a pharmacy technician by assisting pharmacist with pharmacy operations
- Responsible for the execution of Patient Compliance Program to comply with diversion control
- Strong interpersonal skills with in-house physicians and clinic staff
- Managed pharmacy inventory, purchased pharmaceutical drugs with an attentiveness to budget, processed the disposal of hazardous waste and expired medications
- Submitted all paperwork required for Third Party insurance, including Prior Authorizations and Quantity Limits
Lead Pharmacy Technician, CPhT.
Northeast Pharmaceuticals
Dothan, AL
02.2014 - 11.2014
- Performed as a liaison between physicians’ offices and group homes to provide superb medical care for all patients
- Maintenance and distribution of medication administration records (MAR) to all facilities
- Organized fill lists for cycles specific to each patient of serviced facility
- Filled blister packs or bottles with prescribed medication for mental health, substance abuse, and assisted living facilities
Pharmacy Technician, CPhT.
AmerisourceBergen Specialty Group
Dothan, AL
10.2013 - 01.2014
- Accessed, input, and retrieved prescription information from computer
- Assisted pharmacist in the identification and replacement of outdated and unusable drugs
- Met daily production deadlines for shipment of Oncology medication
- Experienced with sterile room aseptic techniques following successful completion of training
- Responsible for generating billing and purchasing reports
Pharmacy Technician, CPhT.
Scott Cook Pharmacy
Dothan, AL
09.2005 - 10.2013
- Assisted pharmacist in daily pharmacy operations
- Educated patients for proper use, care, and expected outcome of DME products as indicated by physician’s instruction
- Provided superb customer service and was part of the team responsible for exponential pharmacy growth
- Collected all necessary documentation needed for billing DME as it relates to payer requirements, standard operating procedures, and any additional compliance requirements.
Education
Bachelor of Science - Biomedical Sciences
Auburn University
12.2009
Skills
- Account management
- Contract auditing
- Interpersonal skills
- Microsoft Word, Excel, and PowerPoint
- Project management
- Data analysis
- CRM software (Salesforce)
- Trend monitoring
- Cross-functional collaboration
- Effective communication
- Client engagement
- Adaptability
- Attention to detail
- Data-driven decision making
- Adaptive learning
- Professionalism
- Time management
References
References are available on request.
Timeline
Strategic Account Executive – Healthcare Markets
RxBenefits
06.2023 - 04.2025
Senior Account Manager – Strategic Markets
RxBenefits
02.2023 - 06.2023
Account Manager – Strategic Markets
RxBenefits
05.2020 - 02.2023
Benefit Implementation Specialist
RxBenefits
03.2019 - 05.2020
Lead Implementation Coordinator
RxBenefits
05.2018 - 03.2019
Pharmacy Technician, CPhT.
Dothan Behavioral Medicine Clinic Pharmacy
12.2014 - 05.2018
Lead Pharmacy Technician, CPhT.
Northeast Pharmaceuticals
02.2014 - 11.2014
Pharmacy Technician, CPhT.
AmerisourceBergen Specialty Group
10.2013 - 01.2014
Pharmacy Technician, CPhT.
Scott Cook Pharmacy
09.2005 - 10.2013
Bachelor of Science - Biomedical Sciences
Auburn University
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