Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ra’Nashae Haynes

High Point,NC

Summary

Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.

Diligent Customer Care Representative with a solid background in customer care. Adept at resolving customer issues and improving service processes. Demonstrated skills in communication and problem-solving.

Overview

9
9
years of professional experience

Work History

Customer Care Representative

Elevance Health
Winston-Salem, NC
12.2023 - 03.2026
  • Resolved customer inquiries using CRM software, ensuring timely and accurate responses.
  • Trained new team members on customer service protocols and operational procedures.
  • Collaborated with cross-functional teams to enhance customer experience initiatives.
  • Analyzed feedback to identify trends, recommending process improvements for efficiency.

Customer Service Representative

Newell Brands/RubberMaid Customer Service Center
High Point, NC
02.2022 - 03.2022

Customer Service Representative

Adecco/Ralph Lauren Customer Service Center
Greensboro, NC
01.2021 - 02.2022

Even Support

North Carolina Agricultural & Technical State University Student Center
Greensboro, NC
09.2019 - 12.2021

Crew Member

Bojangles Restaurant
High Point, NC
11.2018 - 09.2019

Crew Member

Wendys Restuarant
High Point, NC
06.2018 - 08.2018

Sales Associate/ Cashier

Burlington Coat Factory
Greensboro, NC
06.2017 - 05.2018

Education

Bachelor of Science - Mass Media Production

North Carolina Agricultural and Technical State University
Greensboro, NC
05-2021

Skills

  • Final Cut Pro/X, Photoshop, Microsoft Office Programs
  • Customer service
  • Inbound customer service
  • Call center experience
  • Data entry
  • Problem resolution
  • First call resolution
  • Product knowledge
  • Appointment scheduling
  • Brand representation
  • Time management
  • Empathy and patience

Timeline

Customer Care Representative

Elevance Health
12.2023 - 03.2026

Customer Service Representative

Newell Brands/RubberMaid Customer Service Center
02.2022 - 03.2022

Customer Service Representative

Adecco/Ralph Lauren Customer Service Center
01.2021 - 02.2022

Even Support

North Carolina Agricultural & Technical State University Student Center
09.2019 - 12.2021

Crew Member

Bojangles Restaurant
11.2018 - 09.2019

Crew Member

Wendys Restuarant
06.2018 - 08.2018

Sales Associate/ Cashier

Burlington Coat Factory
06.2017 - 05.2018

Bachelor of Science - Mass Media Production

North Carolina Agricultural and Technical State University