Results-driven professional with extensive experience at Mullins Library, excelling in data entry and document processing. Demonstrated strong attention to detail and time management skills, consistently surpassing accuracy standards. Proven ability to enhance database integrity and improve project turnaround times, while effectively solving problems and maintaining organized filing systems.
Overview
16
16
years of professional experience
Work History
Data Entry Clerk
Mullins Library/University of Arkansas
08.2011 - 05.2015
Completed data entry tasks with accuracy and efficiency.
Followed established procedures to enter and process data correctly.
Organized, sorted, and checked input data against original documents.
Scanned documents and saved in database to keep records of essential organizational information.
Entered data into various computer systems accurately using Microsoft Office Suite.
Sorted documents and maintained organized filing process.
Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
Enhanced decision-making with provision of accurate and up-to-date data reports.
Sales Associate
Last Chance Liquor
04.2009 - 10.2012
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Engaged with customers to effectively build rapport and lasting relationships.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Store Manager
Vintage Stock
07.2007 - 04.2011
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Completed point of sale opening and closing procedures.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Approved regular payroll submissions for employees.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Sales Manager
Liquor Depot
02.2005 - 03.2007
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
General Manager
Game X Change
07.1999 - 12.2004
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
Education
Bachelor of Arts - English / Creative Writing
University of Arkansas
Fayetteville, AR
05.2015
Skills
Data entry
Microsoft Word
Microsoft Excel
Attention to detail
Time management
File management
Word processing
Independent worker
Problem-solving
Strong problem solver
Document processing
Document scanning
Document preparation
Proofreading
Accomplishments
I have been a performing musician and music and visual art producer for over 30 years. This resulted in multiple albums, international blog success, and performances with renowned artists such as Jackal and Bang Camero.