Quality Assurance professional with strong background in process evaluation, compliance auditing, and risk management. Adept at identifying inefficiencies and implementing effective solutions. Demonstrates unwavering reliability and adaptability, thriving in collaborative environments to drive continuous improvement. Skilled in regulatory standards, root cause analysis, and corrective action planning.
Conducted audits, developed audit scopes, performed audit procedures, prepared reports, identified and communicated audit findings and developed recommendations.
Collaborated with department leaders to establish performance metrics and systems for accountability and performance improvement.
Trained and coached managers, supervisors and others involved in quality improvement efforts.
Conducted risk management assessments
Guardians Ad Litem advocates on behalf of tenants they are appointed to assist by collaborating with different New York City agencies to resolve housing court actions.
Safeguarded the rights and prevented the eviction of New York's most vulnerable population.
Conducted home visits to observe the clients living environment and to focus on getting the individuals to understand their rights.
Participated in outreach activities designed to increase public awareness of housing rights violations.
Conducted criminal and civil investigations which included interviewing witnesses, conducted surveillances, followed up on potential leads,l collected and processed evidence and prepared various court documents.
Interviewed defendants to obtain information related to assaults, homicides, domestic violence, robberies and grand larceny.
Visited crime scenes to ascertain and evaluate physical material and environmental factors relevant to case investigations and investigated location of evidence.
Prepared and served subpoenas for witnesses or information/documentation, provided instruction and direction to witnesses.
Secured, reviewed, and analyzed police reports, written statements, depositions and other pertinent case material related to alleged crimes and civil wrongs.
Screened calls and reports of child abuse, and neglect.
Improved child safety by conducting thorough investigations into allegations of abuse and neglect.
Reported instances of neglect and abuse and abandonment to law enforcement or the relevant child protective services agency.
Devised and implemented safety plans for children suspected as victims of abuse or neglect.
Collaborated with social workers, psychologist, attorneys and law enforcement officers to develop support and intervention strategies.,
Performed follow-up investigations of cases and conducted abuse risk and safety assessments.