Randa Davis

• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
• Managed and delivered all catering while creating long term relationships with repeat customers and businesses.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
• Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
• Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Reduced operational risks while organizing data to forecast performance trends.
• Boosted employee retention while creating a positive work environment.

• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Reduced operational risks while organizing data to forecast performance trends.
• Marketing and recruitment of new clients
• HR responsibilities i.e. payroll, recruitment, and administrative paperwork
• Responsible for retention of current clients and caregivers
• Shift Scheduling
• Communicate goals and growth to corporate team
• Train new employees
• Hit monthly, quarterly, and annual goals
• Promote employee moral and culture

• Was named number one top selling manager out of Texas, Georgia, and Alabama

• Achieved growth over prior year every month except two during time as area manager.

• Managed multiple record breaking counselors along with achieving redoes breaking awards.

• In charge of Pre-arrangement sales for seven locations in multiple areas of Alabama.

• Responsible for achieving monthly and annual goals/quotas.

• Expected to be on joint sales calls with counselors (sales reps) to make sure business is closed at fiest time meeting as often as possible

• Recruit, interview, hire and train new counselors for all seven locations.

• Submit and manage expenses and bonuses

• Work closely with locations staff to maintain relationships and communication between pre-need and at-need.

• Coordinate, plan and host events to recruit new potential families of interest in ore- need arrangements.

• Run activity nights twice a week for uninterrupted phone time to schedule as many meetings as possible.

• Be on all company management calls for reporting and reviewing pipeline.

• Responsible for geographic territory to find and close net new business.

• Maintain monthly and annual quota

• Work with account managers to grow current business.

• Manage and maintain CRM tool to keep updated with customer information and use for prospecting.

• Work with store owners and franchisees to design their ideal solution

• Responsible for each sale start to finish from demo to close of sale

• Report to upper management accurate forecast weekly, monthly, quarterly
• Use CRM tool Salesforce.com by keeping it updated and accurate daily
• Monthly goals and bonus acquired by all net new business

•  Now manage a $3.4 million territory which I have grown from the ground up
• Be a team player by utilizing internal support as needed to win the business
• Keep up to speed on all industry trends and companies to stay competitive
• Travel to attend and manage company booth at all conferences within my region
• Schedule and implement installation process between customer and support team
• Perform site survey/walk through in order to present accurate recommendation

• Find and qualify new opportunities through a multi-stage, consultative sales process;

• Work with upper management to determine effective selling strategies for new projects and goals;
• Work with C-level Education Executives, Deans, Assistant Deans, Department Chairs, Directors, and Individual Professors; -
• Conduct presentations for small to large audiences while also performing demos on site and via GoTo Meeting;

• Build and maintain lasting relationships with campus bookstores and staff;
• Document information and progress in CRM database daily showing growth in region (Salesforce.com.)              
• Achieved annual goal and received year-end bonus for two years.
• Also awarded raise in base for my performance. -
• Achieved quarterly goal and on track to make annual goal for this year

• Supplied both print and digital solutions for higher education including; course packs, textbooks and student collaboration tools;
• Strong focus in Copley Custom Publishing. Provided complete copyright services and business cases from leading publishers from an extensive database of popular content;
• Presented at faculty meetings while building strong relationships with Deans, Assistant Deans, Program Directors, Professors and Bookstore Staff;
• Retained current business while growing territory substantially;
• Attended leadership conferences and set up exhibits at trade shows/college fairs;
• Received yearend bonus for hitting revenue goal.              
• Achieved annual goal for each tier in 2011 and was awarded year end bonus;              
• Also asked to speak at annual sales meeting about my success in Copley Custom Textbooks.

• Listed in top 10% ranking for the Southeast consistently;
• Promoted to assist with New Hire Sales Training after successful first year;
• Cystic Fibrosis Representative for Toshiba Georgia;
• Organized fundraisers and participated in annual 5K Walk;
• Documented daily activity through CRM tool (SFA.com.)
• Recognized companywide for substantial wins in custom publishing sales.
• Asked to speak at 2012 annual sales meeting to share technique and success story;
• Brought on 5 new institutions within 6 month period;
• Received silver and platinum sales awards for meeting and exceeding goal;
• Achieved my annual goal first year and was on target for my goal when I left for Ricoh;
• Awarded Circle of Excellence both silver and gold.