Randa Eldarini
Charlotte,NC
Summary
Seeking a position with a Humanitarian Organization that will offer the opportunity to use my Social Work and management experience to identify unique needs and assist vulnerable populations. Will achieve those goals with an established track record of establishing a strong rapport with people from diverse backgrounds achieving positive and productive results. Will use my experience, excellent communication skills and ability to identify, analyze and resolve problems.
Overview
26
26
years of professional experience
Work History
Social Services Program SUPERVISOR
DEPT of Social Services
09.2007 - Current
- Supervise a diverse team of Human Service Specialists, manage the day to day operations in Case Management in order to meet departmental and state expectations
- Address performance conduct and attendance issues and monitor team productivity and program expectations
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Upheld strict compliance with internal policies and external regulations governing the program''s activities, ensuring all operations ran smoothly without legal issues or complications.
- Championed continuous improvement culture within the team, promoting open feedback channels and celebrating successes together as a group.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
Quality and Training Specialist
Department of Social Services
12.1997 - 09.2007
- Responsible for initial and ongoing training, policy implementation and continuing quality assurance for the agency
- Coach and mentor staff in order to provide a smooth transition from training to the front-line work environment
- Compile statistics and complete progress notes to be used as feedback to the employee
- Developed training curriculum and manuals for Food and Nutrition case management staff aligning training program with current State and Federal policies and guidelines
- Assist, maintain and provide support to Case Management and Intake staff
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Trained and mentored new personnel hired to fulfill various roles.
- Enhanced employee performance by developing and implementing comprehensive training programs.
Education
Bachelor of Arts - SOCIOLOGY
University of North Carolina At Charlotte
Charlotte, NC06.1991
Skills
- Strong leadership skills
- Ability to resolve problems
- Strong Teamwork values
- Adaptable to change
- Excellent communication Skills
- Compassionate and Caring
Activities
I Currently serve as the Team Lead for the local Charlotte Chapter of the Palestine Children’s Relief fund. Our goal is to provide free treatment for the sick and injured children of the Middle East. We hold Yearly fundraisers which go to funding Pediatric Cancer centers, intensive pediatric care wings and countless medical missions. We have raised over a million dollars in donations in the past 8 years and have brought 3 patients for free treatment to the Charlotte area. We have organized and held numerous outreach and educational events as well as volunteer with local aid organizations like Habitat for Humanity.
Timeline
Social Services Program SUPERVISOR
DEPT of Social Services
09.2007 - Current
Quality and Training Specialist
Department of Social Services
12.1997 - 09.2007
Bachelor of Arts - SOCIOLOGY
University of North Carolina At Charlotte
Similar Profiles
Jesse FlottmeyerJesse Flottmeyer
Quality Control Specialist at Dept of Social ServicesQuality Control Specialist at Dept of Social Services
Mandi AdamsMandi Adams
Deputy Director- Field Operations at Dept of Social ServicesDeputy Director- Field Operations at Dept of Social Services
Kathy LongKathy Long
SSCM at Dept of Social ServicesSSCM at Dept of Social Services
ARNAB KUNDUARNAB KUNDU
Lead Software Engineer/Sr. Software Engineer at Lowes'sLead Software Engineer/Sr. Software Engineer at Lowes's
ALEX THINNESALEX THINNES
Sr. Product Manager, University Platform Products at University of PhoenixSr. Product Manager, University Platform Products at University of Phoenix