Randa Ghanem
BANKING AND FINANCE
Zouk Mosbeh
Summary
Detail-oriented banker with proven experience in handling financial transactions, maintaining accurate records, and delivering high-quality customer service. Skilled in cash handling, account management, and promoting banking products and services. Adept at working under pressure while ensuring compliance with banking regulations and security procedures. Strong interpersonal and problem-solving skills, committed to building trust and satisfaction with every client interaction.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Transfers and Payments Operator
CREDITBANK SAL
01.2013 - 08.2024
- Processed high volume of international and local wire transfers, ensuring 100% compliance with AML regulations
- Assisted in supervising over 900 transfers, reducing managerial workload and improving efficiency and time management.
- Prepared SWIFT messages for various transactions, including amendments and refunds.
- Coordinated with branches for direct debit invoice settlement through BDL (such as EDL, OGERO, mobile companies)
- Assisted in implementing new procedures to enhance operational efficiency.
- Trained 6 employees, including an Assistant Manager and a Supervisor, resulting in a 40% improvement in team efficiency.
- Managed office supply requests
- Organized document archiving in designated storage boxes.
Collection and recovery Operator
CREDITBANK SAL
04.2011 - 12.2012
- Recovered 75% of overdue accounts by negotiating effective payment plans with clients.
- Collaborated with the legal department on complex recovery cases.
Teller
CREDITBANK SAL
04.2006 - 03.2011
- Efficiently handled over 66,000 cash transactions over 5 years, maintaining an error rate of less than 0.01 %.
- Processed over 24,000 non-cash operations while ensuring accuracy and adherence to bank policies.
- Achieved high customer satisfaction through timely and effective complaint resolution.
- Enhanced team efficiency by training 14 new employees.
- Guided customers on suitable banking products.
Education
Bachelor’s Degree - Business Administration
Lebanese University
06.2000
Skills
Certification
Business Etiquette and Professionalism Workshop FORMATECH
Timeline
Business Etiquette and Professionalism Workshop FORMATECH
06-2017
Customer Service – CLEF MANAGEMENT
06-2014
Transfers and Payments Operator
CREDITBANK SAL
01.2013 - 08.2024
Collection and recovery Operator
CREDITBANK SAL
04.2011 - 12.2012
Teller
CREDITBANK SAL
04.2006 - 03.2011
Bachelor’s Degree - Business Administration
Lebanese University
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