Summary
Overview
Work History
Education
Skills
Timeline
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Randa Mohamed

Phoenix,AZ

Summary

Intuitive Beauty Advisor with comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence. Well-qualified customer service familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Overview

4
4
years of professional experience

Work History

Specialist

American Airlines
02.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded proactively and positively to rapid change.
  • Reached out to customers after completed sales to suggest additional service or product purchases.

Beauty Advisor

Sephora
02.2022 - Current
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained counter and display areas for cleanliness and organization.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Demonstrated cosmetic application best practices to achieve desired styles.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Customer Service Associate

Massage Envy Spa
12.2021 - 02.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Demonstrated items to customers and created customer awareness, interest and sales.

Counter Server

Khyber Halal
08.2019 - 05.2020
  • Helped customers choose items based on menu options, dietary needs and preferences.
  • Maintained sanitation of restaurant by mopping and sweeping floors, washing counters and disposing of trash.
  • Used cash register to perform [Number] cash, credit and debit transactions per day.

Education

High School Diploma -

Maricopa Community Colleges - Mesa Community College
Mesa, AZ

Skills

  • Exceeding Customer Expectations
  • Adaptable and Flexible
  • Flexible Hours
  • Strong Communication and Interpersonal Skills
  • Customer service
  • Quality Assessment

Timeline

Specialist

American Airlines
02.2023 - Current

Beauty Advisor

Sephora
02.2022 - Current

Customer Service Associate

Massage Envy Spa
12.2021 - 02.2022

Counter Server

Khyber Halal
08.2019 - 05.2020

High School Diploma -

Maricopa Community Colleges - Mesa Community College

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Randa Mohamed