Randa Novotny
Stillwater
Summary
Resourceful individual offering history of success coordinating and monitoring operations. Effective leader and problem-solver dedicated to streamlining and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of service.
Overview
16
16
years of professional experience
Work History
Manger
Upper Crust Food Service
01.2021 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Processed inventory, menus, orders and special events
Restaurant Manager
Cafe 33
12.2016 - 08.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Account Manager
International Bank of Commerce
09.2013 - 03.2015
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Office Manager
Lot Maintenance
09.2008 - 08.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Education
High School Diploma -
Olive High School
Drumright, OK05-2007
Skills
- Time management
- Verbal and written communication
- Organization skills
- Computer Skills
- Data entry
- Problem Solving
Timeline
Manger
Upper Crust Food Service
01.2021 - 12.2024
Restaurant Manager
Cafe 33
12.2016 - 08.2020
Account Manager
International Bank of Commerce
09.2013 - 03.2015
Office Manager
Lot Maintenance
09.2008 - 08.2011
High School Diploma -
Olive High School
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