Randa Stephens
Mustang,OK
Summary
Knowledgeable medical office professional talented at correcting and resubmitting claims, preparing patient charts and reviewing health records to identify proper diagnosis codes for billing. Offers background in reviewing, analyzing and managing medical record information to obtain prior authorizations from insurance companies and ensure payment.
Overview
10
10
years of professional experience
Work History
Back End Clerk
Lowe's Home Improvement
05.2018 - Current
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Freight Manager
Home Depot
05.2014 - 04.2018
- Streamlined freight operations by implementing efficient tracking and monitoring systems.
- Reduced shipment errors by closely coordinating with warehouse teams and maintaining accurate inventory records.
- Improved on-time delivery rates through effective route planning and carrier coordination.
- Increased customer satisfaction by promptly addressing concerns and providing regular shipment updates.
- Implemented safety protocols to minimize accidents and injuries among the freight team members.
- Optimized warehouse layout to maximize storage capacity and improve overall efficiency of the facility.
- Trained new employees in company procedures and best practices, fostering a cohesive work environment.
Education
Certificate - Medical Coding
Oklahoma City Community College
Oklahoma City, OK03.2034
Certificate - Human Anatomy And Physiology
Oklahoma City Community College
Oklahoma City, OK05.2023
High School Diploma -
Mustang High School
Mustang, OK05.2006
Skills
- File Maintenance
- Bookkeeping
- Cash Management
- Spreadsheet development
- Database Management
- Telephone Etiquette
- Medical Terminology
- Medical office administration
- Payment Collection
- Medical Charting
- Medical Billing
- Patient Scheduling
Timeline
Back End Clerk
Lowe's Home Improvement
05.2018 - Current
Freight Manager
Home Depot
05.2014 - 04.2018
Certificate - Medical Coding
Oklahoma City Community College
Certificate - Human Anatomy And Physiology
Oklahoma City Community College
High School Diploma -
Mustang High School
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