Randa Wolfenbarker
Piketon
Summary
Dynamic daycare owner/ operator with a proven track record at Beyond The Stars Childcare, excelling in curriculum development and parent communication/ customer service. Enhanced customer retention through tailored care services and effective staff recruitment. Committed to fostering child development in a safe environment while maintaining financial oversight and regulatory compliance.
I am looking to get back into the world of technology now that I have established my business. I opened my daycare center for my community as they were in a crisis. I make residuals and have very well trained and professional staff that now run Beyond The Stars Childcare.
This has now left me with much time on my hands, and I am looking to take up my free time by getting back into my passion of technology and customer service.
I am currently studying to work in the field of DevOps and looking for an entry level customer service role in technical support.
Overview
4
4
years of professional experience
Work History
Daycare Owner/Operator
Beyond The Stars Childcare
01.2025 - Current
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Optimized facility space usage by designing creative layouts that maximized play areas while ensuring safety standards were met or exceeded.
- Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
- Improved customer retention rates by providing exceptional care services tailored to individual child needs.
- Continuously sought ways to improve the daycare center''s services and offerings by staying current with industry trends, attending conferences and workshops, and networking with fellow childcare professionals.
- Fostered strong relationships with local schools to facilitate seamless transitions for children entering kindergarten.
- Recruited qualified staff members through rigorous screening processes to maintain a high-quality team of childcare professionals.
- Implemented professional development opportunities for staff members to enhance their skills and knowledge in childcare practices.
Customer Service Representative
Verizon
04.2021 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Education
Associate of Applied Science - Business Administration And Management
Craven Community College
New Bern01-2022
Skills
- Parent communication
- Curriculum planning
- Child development expertise
- Licensing knowledge
- Financial oversight
- Special needs care
- Staff recruitment
- Facility maintenance
- Community networking
- Child assessment
- Infant and toddler care
- First aid and CPR certified
- Mealtime supervision
- Parent engagement
- Drop-off management
- Curriculum development
- Interpersonal communication
- Team collaboration
- Event planning
- Regulatory compliance
- Staff supervision
- Program development
- Progress monitoring
- Staff evaluation
- Teamwork and collaboration
- Active listening
- Critical thinking
- Data entry
- Customer service
- Problem resolution
- Computer proficiency
- Client relations
- Customer satisfaction measurement
- Scheduling
- Team development
- Administrative support
- De-escalation techniques
- Prioritization
- Technical support
- Clerical support
- Customer education
- Product and service solutions
- Multi-line phone talent
- Reading comprehension
- Research
- Office equipment proficiency
- Proofreading
- POS systems expert
- CRM software proficiency
- Lead generation
Timeline
Daycare Owner/Operator
Beyond The Stars Childcare
01.2025 - Current
Customer Service Representative
Verizon
04.2021 - 12.2024
Associate of Applied Science - Business Administration And Management
Craven Community College
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