Randal Armstrong
Honolulu,HI
Summary
Dynamic Shift Leader at Zaxby's Restaurant with a proven track record in team leadership and cash handling. Enhanced customer satisfaction through effective problem-solving and a positive attitude. Skilled in food safety and maintaining a clean environment, ensuring operational efficiency and a cohesive workplace culture.
Highly skilled in team leadership within fast-paced restaurant environment, seeking to transition into new field. Developed strong problem-solving abilities and exceptional customer service skills. Dedicated to utilizing these transferable skills to contribute effectively in new role.
Overview
1
1
year of professional experience
Work History
Shift Leader
Zaxby's Restaurant
03.2024 - 04.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Trained in food safety and handling, plenty experience in serving preparing and quality checking foodstuffs.
Education
No Degree -
Acellus Online
RemoteSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Organization
- Table bussing
- Food safety
- Food presentation
- Dining room management
- Dining room logistics
- Server coordination
- Cleaning and sanitation
- Take-out service
- Reliable and responsible
- Guest relations
Timeline
Shift Leader
Zaxby's Restaurant
03.2024 - 04.2025
No Degree -
Acellus Online
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