Randal Bossarte
Houston,TX
Summary
Growth focused Qualtrics specialist skilled at creating perfectly customized survey solutions for customers in Marketing and Healthcare industries. Adapts to unique needs and goals of each client by carefully researching business objectives and desired data points. Develops concise questionnaires to provide maximum completion rates and optimally actionable intelligence. Verifiable record of designing and programming error-free surveys to support complex clinical studies and marketing campaigns utilizing automations, workflows, dashboards, web intercepts, and visualizations to streamline data reporting while providing quality insights
Overview
12
12
years of professional experience
Work History
Qualtrics Survey Programmer / Patient Profile Specialist
M3 Wake Research
2022.10 - 2024.04
- Qualtrics XM Brand Administrator, designer, builder of surveys, web intercepts, established and maintained Qualtrics API to relational database for marketing team to boost enrollment in clinical trials
- Designed, developed, and maintained bespoke dashboards, visualizations, and reported solutions, transformed large datasets into actionable intelligence, and provided quality insights to stakeholders
- Developed pivot tables to streamline survey reporting processes, boosting efficiency by 20% within six months using Excel.
- Managed Quickbase, a cloud based, database system while introducing effective data processing and cleaning processes
- Created QA process and procedures, including documentation, to ensure survey quality, and assess factors such as time required to complete, clarity, and other metrics.
- Streamlined data collection process with efficient programming of various survey platforms, resulting in reduced call center time by 12 percent
- Reviewed existing surveys for compliance and best practice adherence, editing content as necessary
- Created programming templates, allowing survey proctors to create customized questionnaires
Qualtrics Programmer / Data Analyst
West Virginia University
2020.10 - 2022.06
- Utilized Qualtrics XM to design 5 surveys and create templates, reports, workflows, import, export, and contact list automations, with graphic representations of data for clinical trials conducted by Health Sciences Injury Control Research Center
- Applied research data to perform a variety of quantitative research activities including data management, analysis, report preparation, and presentations for several teams and stakeholders
- Collaborated with faculty stakeholders (Harvard and West Virginia University Health Sciences Center) & principal investigators (United States Department of Veterans Affairs, VA) for study logistics and Qualtrics programming
- Identified opportunities for process improvement, leading to a more efficient development cycle by 20 percent
- Developed comprehensive documentation for clinical studies, facilitating easier maintenance and future enhancements to Qualtrics surveys
Assistant Manager
Harris County Public Library
2012.10 - 2019.11
- Supervised day-to-day operations to meet performance, quality and service expectations
- Introduced KPIs and visualizations to track performance, supporting metric decision-making, growing productivity by 14%
- Enhanced patron satisfaction with the implementation of innovative programs and services
- Strategized and executed data-driven initiatives to boost circulation by 9%, improve program attendance by 40%, and streamline asset and resource utilization, cutting down operational costs by 12%
- Managed a diverse team of librarians, support staff, and volunteers to ensure smooth daily operations
- Collaborated with local schools and community organizations to promote literacy initiatives and increase library usage
Education
Master of Science - Library & Information Science
THE FLORIDA STATE UNIVERSITY
Tallahassee, FLSkills
- Survey Design
- Questionnaire Development
- Online survey platforms
- Survey Template Design
- Quality Assurance (QA) Testing
- Mobile Survey Optimization
- Survey Programming
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Reliability
- Excellent Communication
- Survey Distribution, Import and Export Automations, Workflows
- Project Management
- Business Requirements
- Data Analysis and Reporting
- CRM Management & Dashboards
- Quantitative Data
- Reporting Visuals
- Qualtrics CX Dashboards
- Procedural Design
- Stakeholder Relations
- Time Management
- Qualtrics API
- Qualtrics Web intercepts
- Data Mapping
- Tableau
- SQL
- JavaScript
- Pivot Tables
- Power BI Data Cleansing
- Data management
- CRM software
- HTML and XML
- Databases
- Data Mining
Timeline
Qualtrics Survey Programmer / Patient Profile Specialist
M3 Wake Research
2022.10 - 2024.04
Qualtrics Programmer / Data Analyst
West Virginia University
2020.10 - 2022.06
Assistant Manager
Harris County Public Library
2012.10 - 2019.11
Master of Science - Library & Information Science
THE FLORIDA STATE UNIVERSITY
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