RANDAL BUSCH
Stafford,NY
Summary
Results-driven restaurant operations leader with over 20 years of experience in driving performance turnarounds across diverse locations. Proven ability to build and lead high-performing teams while adhering to corporate standards, resulting in consistent sales growth and enhanced brand visibility. Expertise in strategic marketing, community engagement, and operational efficiency fuels initiatives that elevate the customer buying experience and maximize revenue. Known for strong leadership and communication skills, with a successful track record of assuming expanded responsibilities across finance, sales, and operations.
Overview
34
34
years of professional experience
Work History
DIRECTOR OF OPERATIONS
APRICUS LLC, LITTLE CAESARS PIZZA
07.2024 - 02.2025
- Achieved a 15% turnaround in sales shortly after taking responsibility for the Syracuse region.
- Operational Management: Led a team of 213 employees, overseeing daily operations, ensuring tasks are completed on time and processes are running smoothly, responsible for six Buffalo locations, 5 Syracuse locations, and 3 locations in the state of Alabama with a total annual sales of $14,560,000
- Analyzed and reviewed Profit and Loss Statements.
- Process Optimization: Identifying and implementing improvements to streamline workflows and increase efficiency; developed sales goals for each store, daily, weekly, and for each period; created sales challenges, incentivized team members to upsell profitable products
- Cultivated a unique store culture tailored to each location's specific needs through collaboration with district managers.
- Staff Development and Compliance Oversight: Coaching and mentoring operational staff, ensuring exceptional training and performance development, led the interview process for a District Manager, potential Store Mangers, ensuring alignment with company expectations; Ensuring adherence to company policies, regulations, and industry standards; established training goals, cleaning program, product quality assurance to exceed corporate standards
- Organized and oversaw work schedules of departmental managers.
- Provided leadership and guidance to subordinate managers and supervisors.
- Enhanced quarterly inspection performance to an average score of 94%, up from a prior average of 90%, within a few weeks.
AREA SALES MANAGER
HERSHEY ICE CREAM
01.2021 - 12.2024
- Managed a sales portfolio of over 500 clients, growing territory by over 100% in three years
- Generated exceptional revenue growth through identification of strategic account development opportunities.
- Identified and contacted new leads to generate additional business, exceeding new sales quotas by 70% on average
- Devised and executed innovative sales strategies to boost client revenue by $2.5 million.
- Recognized for superior sales record receiving top regional awards two years consecutively.
- Achieved a customer acquisition rate exceeding set goals by more than 60%.
- Led sales meetings with high-valued prospects in New York and Pennsylvania.
- Enhanced profitability by upselling products and services to current accounts.
- Maintained customer loyalty by addressing concerns
SUPERVISOR/DISTRICT MANAGER
FAT DOUGH, INC./DOMINOS INC
01.2016 - 12.2020
- Analyzed data to implement sales strategies, drive revenue growth and improve Key Performance Indicators.
- Revived struggling stores and turned around lagging operations by implementing and revamping efficient scheduling, effective routing logistics, and improving product quality; trained high performance store teams and boost corporate customer image; prepared stores to operate for fast growth and profitability; Selected to spearhead performance turnarounds of key locations, taking multiple stores form 2-star ranking to 5-star ranking
- Consistently received 90-100 corporate grade for various stores
- Recruited, hired, retained, and developed a team of store managers and assistants that achieves excellence in all areas of measured performance to meet or exceed company business objectives; drive business through effective scheduling and payroll management
- Streamlined processes and improved profitability establishing Customer Relationship Management roll outs; Trained and guided managers through achieving targets in CRM actions as well as tier-growth strategies; Ensured store teams executed CRM plans; Supported stores and held them accountable in achieving target goals
SUPERVISOR/STORE MANAGER
ADJ ENTERPRISES, INC./DOMINOS INC
01.1991 - 12.2016
- Increased business opportunities by targeting and penetrating a competitive market within schools, entertainment, and college athletics; Secured brand awareness, presence, and sales are developed through actions that separated the brand from the competition and increased market share at a faster rate than our key competitors; Secured contract with Genesee Raceway resulting in 7.2% of weekly sales during spring and summer
- Developed and trained a high performing team focused on exceeding business objectives and providing a consistent customer service experience to all customers; established training plans with employees to ensure they have the necessary expertise to successfully perform their jobs, provide ongoing guidance to employees, and help employees develop and advance in their careers
Education
Liberal Arts and Physical Education -
State University of New York College at Brockport
Erie Community College
Genesee Community College
Skills
- Integrated Sales and Marketing Planning
- Effective Closing Techniques
- Strategic Lead Development
- Effective Negotiation
- Employee Talent Development
- Operations Management
- Strategic planning and execution
- Collaborative Team Management
- Profit Optimization Strategies
- Comprehensive Product Understanding
- Operational Turnaround
- Retention Strategy Implementation
- Inventory Procurement
- Financial Efficiency
- Profit Growth Strategy
- Market Analysis
- Operational Efficiency Improvement
- Data analysis
Accomplishments
- Received Hershey Ice Cream Regional Sales Representative of the Year for 2023 for overall first year sales.
- Awarded Hershey Ice Cream Second Overall Regional Sales Representative in 2022 for excellent sales record and leadership skills.
- Achieved highest weekly sales record and exceeded previous sales by 29.7%.
- Increased sales by $30K per week for 4 weeks straight for first time in store existence; led to winning Rolex Challenge.
- Received two separate Silver Challenge Awards for increasing sales by 25% weekly for 16 consecutive weeks.
- Awarded multiple Five-Star awards and other corporate rewards for product quality, customer service, employee appearance, and store cleanliness.
Timeline
DIRECTOR OF OPERATIONS
APRICUS LLC, LITTLE CAESARS PIZZA
07.2024 - 02.2025
AREA SALES MANAGER
HERSHEY ICE CREAM
01.2021 - 12.2024
SUPERVISOR/DISTRICT MANAGER
FAT DOUGH, INC./DOMINOS INC
01.2016 - 12.2020
SUPERVISOR/STORE MANAGER
ADJ ENTERPRISES, INC./DOMINOS INC
01.1991 - 12.2016
Liberal Arts and Physical Education -
State University of New York College at Brockport
Erie Community College
Genesee Community College
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