Randal Diggs
Newport News,VA
Summary
Well-versed in testing connections, repairing components and communication systems. Demonstrated success in working alone to complete maintenance, repairs and installations quickly and accurately.
Overview
12
12
years of professional experience
Work History
Delivery Driver
UPS
06.2020 - 08.2022
- Loading, transporting, and delivering items to clients or businesses in a safe, timely manner
- Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied
- Assisting with loading and unloading items from vehicles
- Accepting payments for delivered items
- Providing excellent customer service, answering questions, and handling complaints from clients
- Adhering to assigned routes and following time schedules
- Abiding by all transportation laws and maintaining a safe driving record
- Preparing reports and other documents relating to deliveries
- Operating equipment and machines, such as cars, trucks, forklifts, etc.
Service Desk
Apex Systems
08.2018 - 08.2019
- Federal Contractor providing IT end user support for the Navy
- Responds to a high volume of calls and interactions with customers
- Functions as tier 1 support for end-user computing service requests reported to the
- Information Technology (IT) Service Desk
- Provides technical advice, guidance and informal training to customers using standard hardware and enterprise-wide software programs.
Helper/Preloader
UPS
12.2015 - 10.2017
- CAD Operating System
- Deliver Packages
- Customer Service
- Safety
- Properly Lifting/Handling Packages
Recreation Specialist
Morale Welfare and Recreation
06.2013 - 10.2016
- WILLIAMSBURG -RESERVE COTTAGES,TENT SITES, AND RV SITES -ASSISTING CUSTOMERS OVER THE PHONE/IN PERSON -HANDLING CASH/SALES -CUSTOMER SERVICE -RESERVING/HANDLING RENTAL EQUIPMENT -OPERATING COMPUTER SOFTWARE/EQUIPMENT
AV Technician/Communications/Games Technician
Busch Gardens Williamsburg
04.2010 - 12.2013
- -Telecommunications -Troubleshooting -Operating Auxiliary/Electronics -Operating Audio Equipment/ Setting up -Working with circuit boards -Running Cable dealing with CAT/Fiber/Ethernet Etc...
Education
Associate Degree - Electronics Engineering of Technology
ECPI College of Technology
06.2010
High School Diploma -
Mathews High School
06.2008
Skills
- Maintenance and Repair
- Testing Operation of Data and Fiber Optic
- Workplace Safety
- Terminating Cables
- Telecommunications Systems
- Electrical Installations
- Troubleshooting
- Communications Expertise
Additional Information
- Honors-Awards Honor Roll College Student
Timeline
Delivery Driver
UPS
06.2020 - 08.2022
Service Desk
Apex Systems
08.2018 - 08.2019
Helper/Preloader
UPS
12.2015 - 10.2017
Recreation Specialist
Morale Welfare and Recreation
06.2013 - 10.2016
AV Technician/Communications/Games Technician
Busch Gardens Williamsburg
04.2010 - 12.2013
Associate Degree - Electronics Engineering of Technology
ECPI College of Technology
High School Diploma -
Mathews High School
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