Randal Hinds
Franklin
Summary
Compassionate, results-driven Registered Nurse with extensive leadership experience in both clinical and administrative healthcare settings. Skilled in patient care coordination, staff mentorship, and process improvement, with a proven ability to enhance care quality, operational efficiency, and team performance.
Knowledgeable [Desired Position] with proven track record in overseeing multiple regions and coordinating cross-functional teams to achieve strategic goals. Successfully led initiatives that improved operational efficiency and drove revenue growth. Demonstrated expertise in team leadership and strategic planning.
Overview
45
45
years of professional experience
1
1
Certification
Work History
Regional Manager
ClearChoiceMD Urgent Care
10.2015 - 10.2025
- Oversaw operations and performance for nine urgent care clinics and three virtual care sites, ensuring alignment of workflows and standards across the region.
- Implemented standardized clinical protocols, reducing variation in care delivery and improving patient throughput.
- Managed regional P&L, including forecasting, cost control, resource allocation, vendor contracts, and capital investments.
- Led and developed a multidisciplinary leadership team, including practice managers, lead providers, and administrative staff.
- Partnered with medical leadership and quality teams to maintain regulatory compliance and drive patient satisfaction.
- Directed organizational change initiatives (e.g., EHR upgrades, staffing model transitions) while minimizing disruption to patient care.
Clinical RN Lead
Lakes Region General Hospital (Franklin Campus)
05.2011 - 10.2015
- Supervised nursing staff in the Emergency Department, maintaining high standards of care, safety, and efficiency.
- Led triage, patient assessment, and clinical interventions for acute and complex cases.
- Collaborated with physicians, therapists, and interdisciplinary teams to optimize patient flow and discharge outcomes.
- Supported staff development and performance through mentorship and training.
Staff RN
New Hampshire Veterans Home
05.2011 - 10.2015
- Provided skilled nursing care to long-term residents, ensuring adherence to individualized care plans.
- Served as Alternate Charge Nurse, managing unit operations and coordinating staff coverage.
- Acted as facility CPR Instructor, conducting staff certifications and emergency readiness training.
Deputy Fire Chief
City of Franklin Fire Department
07.1980 - 07.2006
- Managed emergency operations, response coordination, and medical officer duties.
- Served as Paramedic Training Officer, mentoring EMTs and paramedics in advanced life support.
- Oversaw emergency preparedness and community health response initiatives.
Education
High School Diploma -
Franklin High School
Franklin, NHAssociate of Science - Fire Science
Lakes Region Community College
Belmont, NHAssociate of Science - Nursing
Lakes Region Community College
Belmont, NH05-2011
Skills
- Critical & Acute Care Nursing
- Staff Coaching & Mentorship
- Nursing Workflow Optimization
- Patient Assessment & Care Planning
- Clinical Documentation & EHR
- Quality & Safety Initiatives
- Interdisciplinary Collaboration
- Change Management & Facilitation
- Regulatory Compliance (HIPAA, CMS)
- Effective Communication
- Operations
- Staff training and development
- Strategic planning
- Staff management
- Operational management
Certification
- Registered Nurse (RN) — State of New Hampshire, License #064761-21
- Associate of Science in Nursing (ASN) — Lakes Region Community College, May 2011
- NREMT Paramedic — Expires March 2026
- BLS, ACLS, PALS — Valid through October 2025
Timeline
Regional Manager
ClearChoiceMD Urgent Care
10.2015 - 10.2025
Clinical RN Lead
Lakes Region General Hospital (Franklin Campus)
05.2011 - 10.2015
Staff RN
New Hampshire Veterans Home
05.2011 - 10.2015
Deputy Fire Chief
City of Franklin Fire Department
07.1980 - 07.2006
High School Diploma -
Franklin High School
Associate of Science - Fire Science
Lakes Region Community College
Associate of Science - Nursing
Lakes Region Community College