Randal J. Wagner
Anchorage,USA
Summary
Dedicated professional with strong customer service skills and a commitment to assisting diverse clients. Experienced in problem-solving and effective communication, ensuring positive experiences and support for individuals navigating challenges.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Pro-service Loader/DIY Loader
Lowe's Home Improvement
Anchorage, AK
04.2019 - 11.2023
- Exercising skills already outlined in above position as Peer Mentor.
- Directing people such as employees and clients to locations of products.
- Assisting special needs employees and clients.
- Implimenting all policies properly while balancing the myraid policies with the nuances of the circumstances.
Various jobs (temp)
People Ready
Anchorage, AK
12.2017 - 04.2019
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
Yard Hand
Alaska Tire World
Anchorage, AK
05.2017 - 09.2018
- Stacked pallets neatly to maintain organization of yard.
- Loaded material onto trucks and secured for transport.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Secured items in truck by strapping over protective padding.
- Transported and arranged items to and from yard.
Peer Mentor
AK Mental Health Consumer Web
Anchorage, AK
03.2016 - 04.2017
- Supported individuals in navigating mental health resources and services.
- Facilitated peer support groups to encourage open discussions and shared experiences.
- Provided guidance on coping strategies and self-advocacy techniques.
- Collaborated with mental health professionals to enhance client care plans.
- Organized community outreach events to raise awareness of mental health issues.
- Maintained accurate records of peer interactions and support sessions.
- Promoted a safe and inclusive environment for all participants in programs.
- Shared personal stories and experiences to provide hope, advocacy and one-on-one support to peers.
- Provided academic support and guidance to students in need of assistance.
- Attended meetings and trainings to optimize professional development.
- Maintained accurate records of interactions with each mentee, including notes and progress reports.
- Expressed understanding and support to help individuals pursue paths to professional development.
- Developed strategies for helping mentees overcome personal challenges that may interfere with their education goals.
- Ensured a safe and supportive learning environment for all students.
- Encouraged positive behavior among mentees by modeling appropriate conduct at all times.
- Collaborated with peer mentoring program members to devise new methods to generate interest and participation.
- Guided peers through recovery process by performing outreach and advocacy to support treatment plan.
- Demonstrated cultural responsiveness to support diverse families and communities.
- Encouraged positive study habits and self-motivation among mentee group.
- Maintained confidentiality of all mentee communications and records.
- Developed and distributed educational materials and resources.
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
- Conferred with parents, teachers and administrators to discuss children's progress and resolve behavioral and academic problems.
Peer Bridger
CHOICES, Inc.
Anchorage, AK
11.2015 - 02.2016
Customer Service Rep
Carrs Safeway Grocery
Anchorage, AK
06.2015 - 11.2015
Customer Service Rep
Carrs Safeway Grocery
Nome, AK
03.2013 - 06.2015
Sales Associate
Nome Trading Company
Nome, AK
10.2012 - 01.2013
Security Officer
Guardsmark, Inc.
San Diego, CA
06.1999 - 12.2012
- Monitored premises to ensure safety and security for clients and employees.
- Conducted regular patrols to detect suspicious activities and potential hazards.
- Responded swiftly to alarms and emergencies, maintaining a calm demeanor.
- Enforced access control measures to regulate entry of personnel and visitors.
- Prepared detailed incident reports documenting unusual occurrences and actions taken.
- Collaborated with law enforcement during investigations and emergency situations.
- Trained new security personnel on protocols, procedures, and company policies.
- Utilized surveillance equipment to monitor activities and maintain a secure environment.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Investigated all reported incidents of theft or vandalism on premises.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Maintained high levels of alertness throughout shifts.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Education
Associate of Arts -
MESA COLLEGE
San Diego, California09-1984
Writing and Psychology Major
SAN DIEGO STATE UNIVERSITY
San Diego, CaliforniaCertification - Peer Employment Training course
Recovery Innovations of California
San Diego, CaliforniaSkills
- Quorum: Suicide prevention for the layperson
- Addiction recovery modalities: AA, Rational Recovery, Smart Recovery
- Forum regular attendant of National Association for Addiction Professionals (NAADAC)
Websites
Certification
- Mental Health Advance Directive training
- Advance Health Response plan class
- QRP class on suicide prevention
- Listening Post monitor training
- CPR certification
Accomplishments
- Developed a quarterly spreadsheet tracking tool for a community recovery resources agency to avoid potential HIPAA code violations and client duplications.
- Updated store-wide product reference guide for all items for employee use in a multimillion-dollar art store.
Volunteer Experience
- Value Creation Society, 23 years, Member of Japanese Organization promoting International Peace and Inclusiveness and Respect.
- La Jolla Community Services, Board member building affordable housing for displaced individuals and families of San Diego County.
- The Listening Post project, Anchorage, Alaska, 2 years
- Alaska Worker's Association, Volunteer member
Timeline
Pro-service Loader/DIY Loader
Lowe's Home Improvement
04.2019 - 11.2023
Various jobs (temp)
People Ready
12.2017 - 04.2019
Yard Hand
Alaska Tire World
05.2017 - 09.2018
Peer Mentor
AK Mental Health Consumer Web
03.2016 - 04.2017
Peer Bridger
CHOICES, Inc.
11.2015 - 02.2016
Customer Service Rep
Carrs Safeway Grocery
06.2015 - 11.2015
Customer Service Rep
Carrs Safeway Grocery
03.2013 - 06.2015
Sales Associate
Nome Trading Company
10.2012 - 01.2013
Security Officer
Guardsmark, Inc.
06.1999 - 12.2012
Associate of Arts -
MESA COLLEGE
Writing and Psychology Major
SAN DIEGO STATE UNIVERSITY
Certification - Peer Employment Training course
Recovery Innovations of California
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