Randalae Rhodes
Paterson,USA
Summary
Dynamic professional with extensive experience at Hampton Inn & Suites, excelling in front desk operations and housekeeping. Proven ability to deliver exceptional customer service while managing financial records and maintaining high cleanliness standards. Strong communicator and team player, proficient in Microsoft Office 365, dedicated to enhancing guest satisfaction and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housekeeping
Hampton Inn & Suites
05.2023 - 06.2024
- Stocking and maintaining an inventory of housekeeping supplies
- Maintaining Infection control by following HIPAA Standards
- Effectively Dusting and polishing fixtures or furniture
- Enforcing proper use of vacuuming, cleaning of carpets, doormats and or rugs
- Assisting with scrubbing and sanitizing of showers, bathtubs, toilets, countertops, and sinks
- Greeting and verifying patients' information
- Answering guest questions and assisting them on their way around the establishment when needed
Front Desk Night Audit
Hampton Inn & Suites
Parsippany, USA
08.2021 - 05.2023
- Proving superior customer service by assisting guest with check-in and checkout
- Answering guest inquires and processing the booking reservations
- Creating invoices for vendors, employees, and contractors
- Managing the financial records and organizing the official documents
- Ensuring customers request and complaints are resolved and taken seriously
- Sorting out solutions to guest problems and concerns in a timely manner
- Verifying transactions of all guest charges, payments and credits posted to individual guest daily
Home Health Aide
Partners in Care
New York, USA
09.2019 - 06.2020
- Assisting patients by providing personal care such as bathing, dressing, and grooming
- Maintaining a safe, secure, and healthy patient environment by following asepsis standards and procedures
- Recording patients' information by making entries in the patients journals or notifying nursing supervisor of changing or unusual conditions
- Helping family members care for the patient by teaching appropriate ways to lift, turn and reposition of the patient
- Advises on nutrition, cleanliness, and housekeeping
- Supporting patient by providing housekeeping and laundry services, shopping for food and pickup of prescriptions
- Preparing and serving meals and snacks for each patient
Education
Associate degree - Criminal Justice
Monroe College
Bronx, NY09-2027
Skills
- Team player
- Excellent communication skills
- Multi-tasking
- Administrative skills
- Phone etiquette
- Office experience
- Cleaning experience
- Auditing
- Front desk customer service experience
- Floor care
- Typing
- Commercial cleaning
- Proficient knowledge of Microsoft Office 365 suites
Certification
CPR Certification
Timeline
Housekeeping
Hampton Inn & Suites
05.2023 - 06.2024
Front Desk Night Audit
Hampton Inn & Suites
08.2021 - 05.2023
Home Health Aide
Partners in Care
09.2019 - 06.2020
Associate degree - Criminal Justice
Monroe College
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