Randall Bilbeisi
Fairfield,VA
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service associate position. Ready to help team achieve company goals.
- Detail-oriented team player with strong organizational skills.
- Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Lowe's Home Improvement Center
10.2023 - Current
- Streamlined call center processes for improved efficiency and reduced wait times.
- Followed through on all critical inter-departmental escalations to increase customer retention rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved associate, tool, and service delivery issues revealed by statistical reports.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and backed up other customer service managers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Sought ways to improve processes and services provided.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Superintendent, Fleet Manager
US Department Of Interior/National Park Service
05.2006 - 10.2021
- Managed and maintained 43 different vehicles and pieces of both heavy equipment and trucks.
- Facility manager overseeing employees and volunteer staff..
- Enhanced project efficiency by streamlining communication between team members.
- Mentored junior staff, leading to increased productivity and improved teamwork throughout the organization.
- Negotiated contracts with vendors, resulting in cost savings and stronger relationships with suppliers.
- Coordinated permit acquisition processes for smooth progress on all construction projects.
- Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
- Championed continuous improvement initiatives within the organization, introducing new methodologies to increase productivity and reduce overall project costs.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Sourced suppliers and purchased necessary materials for work.
- Implemented safety protocols for reduced workplace accidents and improved employee wellbeing.
- Developed comprehensive budgets and schedules to ensure timely project completion within allocated resources.
- Collaborated with architects, engineers, and contractors to achieve seamless project execution.
Fleet Maintenance Manager
US Dept Of The Interior, Fish & Wildlife
05.1993 - 10.2006
- Managed all aspects of fleet maintenance operations, ensuring optimal productivity and cost effectiveness.
- Maximized equipment lifespan through diligent oversight of regular servicing schedules, extending the useful life of assets while minimizing costs associated with premature replacements.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Participated in cross-functional teams supporting company-wide projects that impacted fleet operations or required input from the maintenance department.
- Reduced downtime for repairs by conducting thorough inspections and addressing potential issues promptly.
- Managed employees and Volunteer staff.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Provided concerns related to fleet availability and maintenance schedules.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Skills
- Task Prioritization
- Problem-Solving
- Organization
- Organizational Skills
- Microsoft Office
- Organization and Time Management
- Quality Assurance
- Google Drive
- Data Management
- Supervision and leadership
- Self-Directed
- Team building
- First Aid/CPR
- Project Planning
Timeline
Customer Service Representative
Lowe's Home Improvement Center
10.2023 - Current
Superintendent, Fleet Manager
US Department Of Interior/National Park Service
05.2006 - 10.2021
Fleet Maintenance Manager
US Dept Of The Interior, Fish & Wildlife
05.1993 - 10.2006
Similar Profiles
Charles HilderbrandCharles Hilderbrand
Pro Sales Specialist at Lowe's Home Improvement Center, South Stafford,VAPro Sales Specialist at Lowe's Home Improvement Center, South Stafford,VA
Justin AlveyJustin Alvey
Customer Service Associate at Lowe's Home Improvement Center, Erie PaCustomer Service Associate at Lowe's Home Improvement Center, Erie Pa
JEAN MC NEILLJEAN MC NEILL
Delivery Driver, Shipping at Lowe's Home Improvement Center, Mesa AZDelivery Driver, Shipping at Lowe's Home Improvement Center, Mesa AZ
Hayden YorkHayden York
Store Supervisor at Lowe's Home Improvement CenterStore Supervisor at Lowe's Home Improvement Center
Jayne BryantJayne Bryant
LPN at MedExpress Urgent CareLPN at MedExpress Urgent Care