Randall Boone
Del City
Summary
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist II
Dentsply Sirona
02.2020 - Current
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Managed escalated issues with professionalism, effectively resolving conflicts while maintaining positive customer relationships.
- Managed over 45 calls a day while maintaining a courteous and professional demeanor.
- Resolved customer inquiries through multi-channel support, enhancing satisfaction and loyalty.
- Utilized available remote access tools to resolve customer support requests.
- Processed orders and returns efficiently, enhancing workflow and minimizing errors.
- Resolved customer inquiries through multiple communication channels, ensuring high satisfaction levels.
- Maintained comprehensive product knowledge to assist customers effectively and accurately.
UC Action Tutoring Office Assistant
University of Oklahoma
01.2016 - 05.2019
- Managed daily office operations, ensuring efficient workflow and timely communication among departments.
- Coordinated scheduling for meetings and events, optimizing resource allocation and participant engagement.
- Maintained inventory of office supplies, ensuring readiness for operational needs while managing costs effectively.
Midfirst Bank Money Coaching Program
University of Oklahoma
05.2016 - 08.2016
- Served as a liaison between families and the Money Coaches to ensure that they had the most recent and correct information when meeting with students
- Kept accurate and secure records of all student information that meet with the Money Coaches
- Midfirst Money coaching program assists students with personalized financial planning, coaching, and financial education strategies to ensure healthy financial behaviors.
Education
Bachelor of Arts - Economics, Religious Studies and Business
University of Oklahoma
Norman, OK08.2019
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Complaint handling
- Data entry
- Excellent written and oral communication
Timeline
Customer Service Specialist II
Dentsply Sirona
02.2020 - Current
Midfirst Bank Money Coaching Program
University of Oklahoma
05.2016 - 08.2016
UC Action Tutoring Office Assistant
University of Oklahoma
01.2016 - 05.2019
Bachelor of Arts - Economics, Religious Studies and Business
University of Oklahoma