Randall Borgman
Shawnee,KS
Summary
Dedicated service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Service Manager
Jay Wolfe Toyota
04.2013 - 10.2023
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Implemented strategies to increase customer service satisfaction ratings.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Assistant Service Manager
Superior Toyota
01.2001 - 02.2012
- Met with customers to discuss service needs and offer available solutions.
- Implemented strategies to increase customer service satisfaction ratings.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor of Science - Business Management
Friends University
Wichita, KS05.2000
Skills
- Shift Scheduling
- Conflict Resolution
- Goal Setting
- Service Documentation
- New Employee Hiring
- Employee Training and Development
Timeline
Service Manager
Jay Wolfe Toyota
04.2013 - 10.2023
Assistant Service Manager
Superior Toyota
01.2001 - 02.2012
Bachelor of Science - Business Management
Friends University
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