Summary
Overview
Work History
Education
Skills
Timeline
Generic

Randall Britton

Summary

Personable HR Analyst with solid background in talent acquisition, employee relations and performance management.

Overview

45
45
years of professional experience

Work History

Human Resource Analyst

City Of Winston-Salem
11.2022 - Current
  • Conduct workplace compliance training to reduce liability risks and develop individual performer skills.
  • Revise and conduct onboarding and orientation programs for new employees.
  • Create and deliver HR training sessions to staff, managers and executives.

Sr. Community Educator

City Of Winston-Salem
11.2017 - 10.2022
  • Coordinated and prepared social media messaging while facilitating responses to citizen inquiries involving city services and work practices.
  • Served as spokesperson during winter weather events and assisted with snow removal planning.


Assistant Director, Department of Transportation

City Of Winston-Salem
Winston-Salem, NC
11.2016 - 10.2017
  • Prepared and managed O&M & Capital budgets by allocating resources to maximize productivity efficiency.
  • Allocated resources and assets to ensure compliance with industry standards and regulations.
  • Managed 65 employees and a fleet of 75 vehicles and over 25 pieces of heavy equipment to successfully complete special projects and daily work orders.
  • Ensured necessary record-keeping, tracked key business metrics and made recommendations for adjustments to work practices and procedures as needed.
  • Demonstrated excellent customer service by personally meeting with customers when addressing problem situations and using situations as teaching opportunities with staff.

Deputy Director, Sanitation

City Of Winston-Salem
07.2011 - 11.2016
  • Oversaw city-wide two-shift sanitation operation involving staff of 75 - 90 employees and contractors and equipment and vehicle fleet of 125.
  • Assisted with the preparation and administration of O&M and Capital budgets for operation's business unit.
  • Represented City of Winston-Salem at statewide conferences and workshops.
  • Oversaw a successful re-routing of daily routes to increase worker efficiency.
  • Improved coordination and communications across business units to increase operational efficiency.
  • Spearheaded organization's safety initiative resulting in lower workers compensation costs.
  • Single point of contact for OSHA investigations.

Account Executive

Duke Energy
Winston-Salem, NC and Greenville, SC, NC
09.1995 - 04.2009
  • Developed and maintained professional relationships with business, government and community leaders to promote long term business growth.
  • Served as primary contact for corporation philanthropic giving and area spokesperson.
  • Strengthened customer relationships with proactive and collaborative approach to managing customer service by hosting and responding to community public meetings.
  • Served on numerous non-profit and community-wide boards as a Duke Energy representative that included the Piedmont Triad Partnership, Chamber of Commerce, Community College Foundations, Arts Council and Leadership Winston-Salem, Leadership Greenville SC, and Leadership South Carolina Board of Directors.

Customer Service Mgr./Collect Revenue Team Leader

Duke Power Company
Winston-Salem, NC
11.1993 - 10.1995
  • Managed O&M and Capital budgets for organization of 75 staff plus 25 contractors and in delivering electric distribution service to 65,000 customers in Forsyth, Stokes, Davidson, Yadkin, Davie, and Surry Counties.
  • Managed organization comprised of 15 branches, 250 staff and 100 contractors responsible for all walk-in customer service, meter reading and telephone answering duties through corporate restructuring.
  • Responsible for resolving customer inquiries, and regulatory complaints while maintaining excellent customer service.
  • Trained and mentored staff using performance-oriented strategies and customer service best practices.
  • Prepared and managed O&M and Capital budgets to meet cost targets and goals.
  • Served a multi-year term as area representative for arbitration hearings involving represented employees.

Supervisor Office Administration

Duke Power Company
Winston-Salem, NC
11.1981 - 10.1992
  • Managed multiple branches and staff of 15 to 70 that handled walk-in customer service, telephone inquiries, collections, account maintenance, meter reading and appliance sales.
  • Prepared and managed an O&M and Capital budget while consistently meeting cost targets and customer service performance goals.
  • Managed sensitive customer complaint investigations, and recommended revised work practices to meet changing needs.
  • Monitored workflow to identify opportunities to develop staff and improve efficiency while maintaining high employee morale.

Residential Marketing Rep.

Duke Power Company
Winston-Salem, NC
10.1978 - 03.1981
  • Respond to customer electric rate inquiries promptly and professionally to increase customer satisfaction.
  • Identify residential customer energy needs and provide electrical equipment education and awareness ideas to fulfill their energy conservation requirements.
  • Served as lead investigator on high bill inquiries and involve other staff as needed to resolve.
  • Attend industry events and trade shows to promote brand and build relationships with industry allies.

Education

Bachelor of Arts - Economics

Lenoir-Rhyne University
Hickory, NC

Skills

  • Training and Mentoring
  • Training Development
  • Personnel Management
  • Performance Appraisal
  • New Hire Onboarding
  • Employee Relations
  • Relationship Building
  • Customer Relationship Management
  • Notary Public
  • Conduct Orientations and Training
  • Adaptable to Changing Conditions
  • Manage Employee Relations
  • Labor Relations
  • Budget Management
  • Political Knowledge

Timeline

Human Resource Analyst

City Of Winston-Salem
11.2022 - Current

Sr. Community Educator

City Of Winston-Salem
11.2017 - 10.2022

Assistant Director, Department of Transportation

City Of Winston-Salem
11.2016 - 10.2017

Deputy Director, Sanitation

City Of Winston-Salem
07.2011 - 11.2016

Account Executive

Duke Energy
09.1995 - 04.2009

Customer Service Mgr./Collect Revenue Team Leader

Duke Power Company
11.1993 - 10.1995

Supervisor Office Administration

Duke Power Company
11.1981 - 10.1992

Residential Marketing Rep.

Duke Power Company
10.1978 - 03.1981

Bachelor of Arts - Economics

Lenoir-Rhyne University

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