Microsoft suite
Randall Childs
Store Manager
Inglewood,CA
Summary
Seasoned store manager specializing in management of 2 store locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
3
3
years of post-secondary education
13
13
years of professional experience
Work History
Store Manager
Demenace Copies
Inglewood , CA
03.2017 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of customer service representatives .
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Supervised guests at front counter, answering questions regarding products.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Managed inventory control, cash control and store opening and closing procedures.
Customer Service Representative
Kinecta Federal Credit Union
El Segiundo, CA
11.2015 - 02.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Entered customer interaction details in Symitar to track requests, document problems and record solutions offered.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Educated customers on promotions to enhance sales.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Regularly exceeded daily sales and product add-on quotas.
- Responded to customer requests for products, services and company information.
Lead Administrative Support Assistant
State Of California-Employment Development Dept.
Los Angeles, CA
10.2007 - 10.2015
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Created PowerPoint presentations for business development purposes.
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Arranged rapid office equipment repair and maintenance with vendors.
- Maintained staff directory and company policy handbook for human resources department.
- Processed invoices and expenses using [Software] to facilitate on-time payment.
- Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Coached new employees on administrative procedures, company policies and performance standards.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Education
High School Diploma -
Inglewood School
Inglewood, CA 09.1999 - 06.2002
Skills
Team leadership and coaching
undefinedAccomplishments
- Supervised team of six staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Timeline
Store Manager
Demenace Copies
03.2017 - Current
Customer Service Representative
Kinecta Federal Credit Union
11.2015 - 02.2017
Lead Administrative Support Assistant
State Of California-Employment Development Dept.
10.2007 - 10.2015
High School Diploma -
Inglewood School
09.1999 - 06.2002
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