Summary
Overview
Work History
Education
Skills
Languages
Timeline
Intern

Randall Christ

Key West,FL

Summary

Dynamic sales leader with extensive experience at Key West Bait and Tackle, adept at driving revenue growth through strategic relationship building and exceptional customer service. Proven ability to enhance team performance and optimize operations, leveraging strong problem-solving skills and comprehensive product knowledge to deliver tailored solutions and foster client loyalty.

Overview

34
34
years of professional experience

Work History

Sales Associate

Hemingway House and Museum
09.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Sales Manager

Key West Bait and Tackle
09.2018 - 03.2025
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.

General Manager

Pepes Cafe
08.2014 - 07.2018
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

PM Operations Manager

Hogs Breath Saloon
08.2012 - 08.2014
  • Reduced project delivery timeframes through improved scheduling and communication methods.
  • Conducted thorough risk assessments for each project, mitigating potential issues before they arose.
  • Improved team communication through the implementation of regular meetings and progress updates.
  • Increased client satisfaction by consistently delivering projects on time and within budget guidelines.
  • Optimized resource allocation strategies to ensure the most effective use of personnel, equipment, and materials.
  • Spearheaded cost-saving initiatives, resulting in significant reductions in overhead expenses without compromising quality or service levels.
  • Boosted efficiency by streamlining PM operations and implementing best practices.

Owner/Operator

Bundu Cafe
12.2006 - 06.2011
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior Product or Service to customers.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Trained and motivated employees to perform daily business functions.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Contributed positively to the local community through involvement in various events or charitable organizations.

General Manager

Capt. Tonys Saloon
09.1997 - 12.2006
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.

Beverage Manager

STARS Restaurant Europe
01.1991 - 12.1997
  • Designed creative cocktail recipes that became popular among guests, driving repeat business.
  • Designed beverage menus.
  • Selected wine, beer and alcohol products based on customer feedback and local product availability.
  • Managed all day-to-day operations within budgeted guidelines.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
  • Established strong relationships with suppliers, securing high-quality products at competitive prices.
  • Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
  • Purchased beverage stock and handled all inventory needs.
  • Maintained highest standards for beverage quality and service.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Complied with health and safety regulations.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Managed bar and wait staff and directed hiring program.
  • Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
  • Organized special events and promotions that attracted new patrons and increased overall sales revenue.
  • Monitored market trends to stay ahead of competitors in offering unique beverages tailored to customer preferences.

Education

Bachelor Of Arts - Journalism And Mass Communication

University of Iowa
Iowa City, IA
05.1988

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Listening skills

Languages

German
Professional Working

Timeline

Sales Associate

Hemingway House and Museum
09.2024 - Current

Sales Manager

Key West Bait and Tackle
09.2018 - 03.2025

General Manager

Pepes Cafe
08.2014 - 07.2018

PM Operations Manager

Hogs Breath Saloon
08.2012 - 08.2014

Owner/Operator

Bundu Cafe
12.2006 - 06.2011

General Manager

Capt. Tonys Saloon
09.1997 - 12.2006

Beverage Manager

STARS Restaurant Europe
01.1991 - 12.1997

Bachelor Of Arts - Journalism And Mass Communication

University of Iowa

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