Randall Coan

• High Network Client Support, Private Client support, Delivering extraordinary and consistent service and strengthening client relationships, Leveraging with business partners to update and improve client experience, Business Partner Support outsourcing, Alternate team manager and leadership training, Workday and Salesforce specialist, Creating policies with group coordination and new standards for compliance, Risk management and compliance governance, Recognizing fraud and money laundering to protect assets thru analyzing reports and trades and financial industry policies, Employee career coaching, Metrics, Scheduling, and Interviews for new hires

• Complex Capital trading and global markets, Investment trading service and margin support, Training support for business offshore contractors in investment services and security coverage process, Implemented changes in process for trade groups to improve performance, Mitigate risk and compliance efficiency team, Enterprise MSR Lab PRODQA testing and validation group to test changes and new processes, Recognizing and reporting fraud and money laundering

• Capital markets complex trading, Published articles and network changes that improved company performance metrics, Transformation Advisor Network team and BPO support, Mentored new hires and Business Process Outsourcing teams, Fraud and money laundering training AML
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• Facilitation of product sales through various channels, Implemented training to increase metrics throughout the enterprise, Detected fraud and money laundering that recovered assets, Home and Auto insurance specialist

• Designed and implemented team training for new personnel, Provided advanced technical network support and follow-up, Developed subject matter procedures on all products, features and services, Produce and service process improvements for organizational teams for implementation, Increased product sales through innovation training, International BPO trainer in Mexico and Argentina

• Facilitated employee performance statistics and payroll edits, Managed schedule modifications based upon call forecasting, Project coordinator for Cellular Portability Group, Outsourcing team lead global support, Global security specialist for Net Messaging, Global helpdesk call center management certification, NT Security specialist

Chemical Operations (54B) Chemical Operations Specialists are primarily responsible for operating, maintaining or supervising the use of nuclear, biological and chemical detection and decontamination equipment.